Front Office Manager

Front Office Manager

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Blu Plaza Hotel in Oslo to Make Every Moment Matter! where our guests can relax and enjoy the experience! The Oslo Plaza has 678 rooms 2 brand new outlets and is Scandinavias highest outdoor Terracce serving food & drinks to both in house guests and walk ins. 

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. In July 2023 the front office team had enrolled more than 10000 new Radisson Rewards members - ready to come back for that Plaza feeling.

As Front Office Manager, you will lead and join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities:

• Proficient in all Front Office and Guest Relations procedures to be a resource when needed
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
• Commercially aware
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities
• Strong working knowledge of any Property Management System 
• A hands on approach to the daily hustle and bustle
• Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where front office initiatives & hotel targets are achieved
• Own and drive the Radisson Rewards programme

Requirements:

• Experience in front office
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

What We Offer

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Becoming a part of the #4 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2021 og 2022
• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• A workplace covered by collective agreement
• Special prices for employees at our own restaurants
• An international workplace with colleagues and guests from all over the world
• Employee canteen with homemade food

Towering 37 stories above the Oslo city center, the Radisson Blu Plaza Hotel stands within walking distance of top attractions such as the Royal Palace, National Gallery and Oslo Spektrum Arena. Each of the 678 rooms and suites offer stunning views of the city’s downtown. Guests can choose from a tempting variety of on-site dining options, including the Super Breakfast Buffet at Restaurant Gaio, Great homemade pizza and brew at Chicago Pizza & Brew, openend 2023. Great food with a Norwegian style with a continental twist in the Top Restaurant. Guests may also have drinks at the Top Bar on the 34th floor or lounge on The Top Terracce  with spritzers and great Terrace food in the open air at 110 meters above street level offering stunning views of the City and fjord.

Our on-site event facilities can host business meetings, banquets and social events of up to 1,100 guests. Radisson Blu also partners with Oslo Spektrum Arena to stage large events, such as international trade fairs. The hotel is a city landmark, the perfect choice for a business trip and city break, as well as the place for dinner parties, weddings and other special events.

For questions regarding this position please contact Rooms Division Manager Kristoffer R. Skagen on email: Kristoffer.skagen@radissonblu.com