Fraud & Chargeback Consultant

Do you speak and write Danish and want to contribute to protect our customers against fraud, and develop within one of Scandinavia’s leading credit market companys? Join us! 
We are now looking for a new Danish speaking colleague to join our team either in Stockholm, Oslo or Trondheim, to handle our Nordic customers with main focus on the Danish customers. 
Fraud & Chargeback is responsible for protecting our customers when it comes to fraud and chargebacks. Through our advanced fraud management system, we identify irregular patterns or suspicious transactions 24/7, giving us the possibility to check with our customers if a transaction is genuine or fraudulent. Fraud & Chargeback is also responsible for all case handling of customer claims in regards to fraud and chargebacks, and we make sure our customers are protected according to the terms & conditions.

Your role at Entercard

• In your daily work, you always seek solutions to find ways of working to improve our customer experience
• Effectively monitor and investigate irregular patterns and suspicious transactions and check with our customers whether the transaction is genuine or not
• Contact with customers and stakeholders by phone and e-mail
• Handle disputes from our customers according to terms &conditions and MasterCard’s regulations
• Contribute to continuous improvement of professional processes and procedures
• Communicate effectively and efficiently with relevant internal parties and document valuable knowledge transfer from other Business Units
• Participate in specific projects related to training and continuous part of development of the team

Your strengths

• Care about the customer/user experience and provide the little extra that turns the ordinary into the extraordinary
• Try out new ideas and learn from experience with curiosity
• Communicate in a way that customers and colleagues understand
• Collaborate, engage, and encourage others to ensure that we succeed as a team
• Bring your digital mindset to whatever you are working on
• Deliver with quality on your commitments
• Fluent in Danish and either Norwegian or Swedish language is a requirement

If you feel that you don’t tick off all the boxes, please, don´t hesitate to apply anyway or spread the word to people who might be the right match
We look forward to learning more about you!

About Entercard

Welcome to Entercard - a leading credit market company in the Nordics, issuing credit cards and consumer loans to over 1.7 million customers across four markets. At our offices in Sweden, Norway and Denmark you will find 450 competent colleagues from 40+ nationalities, fostering a collaborative and diverse environment.

Our two owners, Barclays and Swedbank, grant us access to global lending expertise, allowing us to provide smart and responsible payment and financing solutions that simplify our customers' lives.

At Entercard, we value your skills over your job title, encouraging personal growth within the company. Working seamlessly across borders and functions, you'll collaborate with colleagues from different teams and departments, sparking ideas and delivering great results together.

Join us to be part of a forward-thinking team where your contributions truly make a difference.

If you have any questions, please contact Gitte Baastad gitte.baastad@entercard.com mobile +47 907 50 949