Snakker du dansk og ønsker at støtte kunder gennem økonomiske udfordringer?

We are looking for an enthusiastic Collection & Recovery Advisor for our Danish team, who can not only deliver excellent customer service but also guide and support customers facing financial challenges. If this sounds exciting to you, we encourage you to apply!

About the role:

As a Collection & Recovery Advisor, you will play a crucial role in negotiating and implementing solutions for customers facing financial challenges. You will be part of a dedicated team and work closely with the collection process to ensure appropriate actions in accordance with current laws and regulations. The role offers opportunities for personal and professional development, and you will be involved in helping customers through various financial situations.

Main tasks:

• Responding to customer inquiries regarding relief options such as interest rate reductions and payment deferrals.
• Evaluating our Danish customers' financial situations and offering suitable solutions.
• Assisting the collection agency with information and handling disputes.
• Regularly updating the collection agency for effective recovery.
• Representing the bank in the Conciliation Board.

We are looking for you who:

• Can communicate fluent in Danish, both oral and written.
• Has strong communication and negotiation skills.
• Has an interest in or knowledge of relevant laws and regulations.
• Is service-minded with great attention to detail and the ability to handle complex situations.
• Education in law or economics is an advantage.

To thrive and perform well in the role, we believe that you need to be...

... Someone who is not afraid to take initiative when needed. Your excellent communication skills and ability to work efficiently at a fast pace make you a valuable resource in the team. You also have a strong attention to detail and a solid understanding of relevant laws and regulations. Most importantly, your dedication to customer service is what truly sets you apart!

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.

Some of the perks you get working with us:

• 5 extra days off per year.
• Flexibility to work from home part of the time.
• High pension accrual and excellent insurance agreements.
• Annual fitness contribution to keep you active.
• Affordable cafeteria scheme.
• Free parking with charging facilities in the parking garage.
• Gym and locker rooms.
• Salary - just in case there's any doubt.

Practical information:

Start: As soon as possible

Location: Snarøyveien 36, Fornebu

Form of employment: Full-time

Working hours: Hybrid office and flexible hours. Core hours between 9-15.

Application deadline: 26.04.2024 

Take the chance and join us on a developing journey with us at the bank with big heart and fast pace.

What happens when you have submitted your application?

The number of steps in the recruitment process may vary depending on the position you are applying for, but we always try to keep the process as short and concise as possible, to protect your application experience. Typically, you can expect two interviews before reference and background checks. You can read more about how our recruitment process works in the FAQ. 

If you have any questions or concerns about the position, please contact Mathilde W. Sundlo (Talent Acquisition Partner) at mws@banknorwegian.no. 

We look forward to receiving your application!

Nordax Bank protects your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application. Examples of sensitive personal data can be information about ethnic origin, political opinions, religious beliefs or information about your health, such as sick leave.