Join us! System Support Specialist needed. Provide service, troubleshoot, educate, grow with us!

Our software solution revolutionizes logistics management, offering comprehensive oversight of transport, personnel, vessels, helicopters, and oil rigs. To strengthen our global Customer Success (CS) team we seek a service-oriented System Support Specialist. Situated at our headquarters in Stavanger, Norway, you'll closely collaborate with four dedicated individuals while also being an integral part of our global team, working alongside colleagues in the US and Kuala Lumpur.

If you excel in delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you.

• Working Hours: Monday to Friday, Full-time (100%)
• Rotation: Duty every third weekend (7-hour shifts)
• Travel:  May be required
• Location: Stavanger, Norway

• Provide excellent customer support via various channels (phone, ERP, email). 
• Efficiently troubleshoot and resolve technical issues to ensure customer satisfaction. 
• Educate customers on our products and services, offering tailored solutions. 
• Maintain accurate records of interactions and escalate complex issues when necessary.

As a System Support Specialist, your primary focus will be on delivering outstanding customer service and ensuring satisfaction. You'll provide high-quality support via telephone, email, ERP, and our service management system. Establishing reliable advisory relationships with customers will be pivotal, driving the continued value of our products and services. Additionally, you'll deliver training sessions, prepare end-user documentation, and stay updated on new software features. 

We're looking for candidates with a background in customer support, ideally within a technical context, or those with experience in logistics, complemented by proficiency in software applications. You should possess robust problem-solving skills, adaptability, and excellent communication abilities.  Fluency in English is essential, and Norwegian is preferable. While a Bachelor's degree in a relevant field is preferred, it's not mandatory.

Kabal is the leading producer of logistics management software for the energy industry. The solution offers a comprehensive range of functions to plan, run, and improve complex operations and delivers business value across the energy supply chain. Founded in 2011, the company was initially called Wellit. Today Kabal is used across the globe by the world’s leading energy companies and thousands of users. Company headquarters are in Stavanger, Norway, with offices in Lithuania, UK, US, Brazil, the United Arab Emirates, and Malaysia.

Job location: Stavanger