Swedish-speaking Customer Support Agent to ABAX Norway

Would you like to be part of one of the most influential contributors in the future of telematics?Are you a service superstar? Do you thrive on connecting with customers and solving their problems with a smile? Then, join our dynamic team at ABAX Norway in Larvik! 

As a Customer Support Agent at ABAX, you'll be the go-to person for our customers, providing top-notch solutions and support. Whether it's technical issues, taxation queries, or general customer concerns, you'll handle it all with ease. 

 Apply now and be part of our fantastic team!

Some of the things you will be working on:

• Manage a large volume of incoming calls, emails, and web/chat inquiries according to ABAX standards.
• Provide support and appropriate solutions to customer queries related to technical issues, taxation, privacy rules, and system functionality across all or selected product groups, ensuring follow-up until resolution.
• Record customer interactions accurately by entering and verifying information using the appropriate methods and systems.
• Maintain the company’s database using the applicable system.
• Demonstrate commitment to customer satisfaction by going the extra mile to engage and follow up with customers.
• Enhance customer communication by adding value, participating in meetings and training, and proactively obtaining leads during interactions.

What's in it for you?

At ABAX, we offer a growing and dynamic workspace with engaged and dedicated colleagues from all over the world. At ABAX, no two days are alike, and we offer a varied role with a lot of responsibility. With the right mindset, this role will challenge and allow you to keep developing your skills. We take pride in that ABAX workplaces are pleasant and designed for personal advancement and fulfillment. 

Other benefits include:

• Onboarding through ABAX School where you will learn more about our organization, vision, mission and products.
• Competitive salary.
• Flexible work setup. 
• Occasional remote work available.
• Private healthcare and insurance.
• Beautiful new office in Larvik with playroom facilities and cantina, as well as coffee-shops and restaurants nearby.
• We're open to your location in southern Norway, Oslo, or Larvik, ''provided you can commute twice a week to our Larvik office''. 

We believe you bring:

• A couple of years of experience in a similar role, preferably in customer service.
• Demonstrated interest in and ability to solve technical issues effectively.
• Handle incoming customer queries in alignment with established standards and performance targets.
• Possess excellent communication, presentation, and interpersonal skills in Swedish.
• Proficiency in English communication is required as it is our corporate language.

Personal attributes:

We are looking for a person who recognizes themselves in our four values: enthusiastic, customer-centric, innovative, and sustainable. We believe that you are well-organized, communicative and have a good ability in prioritizing your tasks. You possess an ability in grasping customers' issues easily and providing assistance in an empathetic and instructive manner. Taking ownership and advancing tasks with precision in the cases you handle is second nature to you. Additionally, you thrive in environments where you can effectively manage stress and pressure.

Other information:

• Start date: As soon as possible / As agreed.
• Work extent: Full time.
• Location: Larvik, Oslo, or surrounding areas, Norway.

Our hiring process:

1. We do look at your resume when some kind of experience is required but – early in our process we aim to do an objective screening with recruitment tests from our supplier Master

2. Short interview on the phone or Teams to find out a little bit more about who you are and why you are interested in this position.

3. In-depth interview with one of our recruitment specialists and the hiring manager – focusing even more on who you are and also – what you know.

4. Second interview with hiring manager and one other stake holder, could be a team member for example – to get to know each other even better. At this stage, we might also have a case exercise – focusing on how you would to the work.

5. Digital reference check through our supplier RefApp

6. Offer and celebration!

About ABAX:

By translating the customers' needs into advanced technology solutions, ABAX unlocks company data potential.

ABAX is one of the largest telematics companies in Europe with solutions for mileage claim, tool tracking, and equipment control with over 500 000 tracked units all over the world. In 2020 ABAX started a journey expanding into developing mobility data solutions entering new verticals like insurance and leasing being the preferred mobility data provider for the B2B industry on a wider scale. ABAX solutions help our customers run their businesses smarter and more sustainable, making it easy to improve efficiency, comply with legislation, and increase profitability.

We know happy employees equal happy customers, and we do our utmost to facilitate employee satisfaction, both in and out of work. We have around 300 employees spread across offices in nine countries. Our Headquarters and Tech Centre are situated in Larvik, on the southeast coast of Norway. Our values: Enthusiastic, Customer-centric, Innovative and Sustainable form the foundation of our daily work, every hour of every day.