Utløpt

Become an active part of the green transition through the sale of digital solutions and services!

Arbeidsgiver: Reen AS
Stillingstittel: Head of Customer Experience and Market Insight
Frist: Snarest
Ansettelsesform: Fast

Head of Customer Experience and Market Insight

REEN is a green-tech company in Larvik that works to create a more profitable and sustainable world by making waste management more efficient. Today we have 60.000 subscriptions and operate in Norway, Finland, Sweden and the UK, where we deliver the rawest and most unique technology service within smart waste management. REEN AS has several well-known brand names in its customer portfolio, both within the private and public sector. We make it easier for our customers to achieve the UN´s sustainability goals with higher customer satisfaction on savings, reduced greenhouse gas emissions and satisfied employees.

REEN is at the forefront of sustainable innovation, and we are now looking for a dynamic and commercial Head of Customer Experience and Market Insight. This is a business-critical role that reports directly to the Managing Director and sits on the Senior Management team. As Head of Customer Experience and Market Insight you will be responsible for ensuring that REEN´s operational activities and processes are aligned to meet current and future business needs, and support REEN´s mission to provide the best service delivery.

Your leadership, influencing & relationship building skills will be complemented by a hands-on approach to managing change and you will have a natural talent for motivating and getting the best out of the teams working under your direction.

Aim of role

Ensuring that REEN offers world class customer experience
Making sure that the main commercial strategy and social mission of REEN is embedded in all the resources in the Customer Operations department
Making sure that our operational procedures towards all customer interaction are optimised towards reaching overall company goals and objectives
To stimulate for innovation and out of the box thinking
Being responsible for the Customer Journey experience at REEN

Responsibilities and tasks

You will lead the department called Customer Operations, consisting of Customer Support, Logistics, Field work and Customer Onboarding
Setting up and optimizing processes for all teams
Setting up and reporting on KPI´s related to all teams on a daily, weekly and monthly basis
Secure that quality and compliance in all our operations are within the rules and regulations of the countries and entities involved
Maintain, build and supervise the use of involved applications such as the ITX and linked apps that are vital to this department and functions
Be responsible for budgeting and maintaining rolling forecast of department and sections
Member of Group Management
Lead the personnel within the department in line with REEN value-based leadership principles

These key tasks are not intended to be exhaustive, but they highlight a number of major tasks that the post holder may be reasonably expected to undertake.

We offer a challenging and meaningful leadership role in a growing company, where you get the opportunity to influence the company´s strategy and direction. You will work together with supportive and collaborative colleagues. We offer competitive conditions, as well as great freedom to manage your own everyday life.

You are most welcome to contact out advisers at Capus Financials or Nora Sørsdahl for a confidential and interesting conversation!

We look forward to receiving your application and to exploring together how you can contribute to shaping a more sustainable future through your leadership at REEN AS!

Om arbeidsgiveren

REENs expertise and technology provide the valuable insight needed to transform how waste management companies collect, transport, and distribute their waste. With long-term goals set to lower operational costs and environmental impacts, our mission is to streamline waste management and recycling operations.

Today, REEN stands as a uniquely advanced provider of cutting-edge cloud tools and sensors. As we continue to grow and develop our technology, we hope to set the stage for a new era of group collaboration and innovation within the waste management industry.

Where the richness of waste meets the brilliance of technology this is REEN.

Sektor: Privat
Sted: Hammergata 24, 3264 Larvik
Bransje: Miljøtjenester,; IT,; Markedsanalyse
Stillingsfunksjon: IT drift og vedlikehold / IT-support,; Kundeservice,; Salgsledelse