Join our fast growing company as a IT Support Technician

Job Overview:

We are seeking a highly motivated and technically proficient individual to join our team as a IT Support Technician. As the first point of contact for customer-related issues, you will play a crucial role in ensuring the smooth operation of our organization's technology infrastructure. The ideal candidate should possess strong IT competence, excellent communication skills, and a customer-centric approach to problem-solving.

Responsibilities:

• User Support:

Provide first-line technical support to end-users via various channels (phone, zendesk, customer portal).

Troubleshoot hardware and software issues, guiding users through problem resolution.

• IT Incident Management:

Log and track incidents in a ticketing system, ensuring timely resolution.

Escalate complex issues to the appropriate support teams.

• Documentation:

Maintain accurate records of support activities, including solutions implemented and issues resolved.

Contribute to the development and updating of knowledge base articles.

• User Training:

Provide basic training to end-users on common software and hardware applications.

Create user-friendly guides and documentation.

• Collaboration:

Work closely with other support levels and departments to ensure effective problem resolution.

Communicate technical information to non-technical users in a clear and understandable manner.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in a similar 1st Line Support role.
• Strong understanding of IT systems, hardware, and software.
• Familiarity with common operating systems (Windows, ) and productivity software (Microsoft 365 etc).
• Excellent problem-solving and communication skills.
• Customer-focused with a commitment to delivering high-quality support.

Preferred Skills:

• IT certifications
• Knowledge of basic networking concepts.
• Microsoft 365 Platform
• Experience with remote support tools.
• Familiarity with ITIL framework.

Benefits:

• Competitive salary.
• Professional development opportunities.
• Collaborative and inclusive work environment.