Utløpt

Join our fast growing company as a IT Support Technician

Arbeidsgiver
Gapit Nordics AS
Stillingstittel
IT Support Technician
Frist
Snarest
Ansettelsesform
Fast

Job Overview:

We are seeking a highly motivated and technically proficient individual to join our team as a IT Support Technician. As the first point of contact for customer-related issues, you will play a crucial role in ensuring the smooth operation of our organization's technology infrastructure. The ideal candidate should possess strong IT competence, excellent communication skills, and a customer-centric approach to problem-solving.


Responsibilities:

  • User Support:

Provide first-line technical support to end-users via various channels (phone, zendesk, customer portal).

Troubleshoot hardware and software issues, guiding users through problem resolution.

  • IT Incident Management:

Log and track incidents in a ticketing system, ensuring timely resolution.

Escalate complex issues to the appropriate support teams.

  • Documentation:

Maintain accurate records of support activities, including solutions implemented and issues resolved.

Contribute to the development and updating of knowledge base articles.

  • User Training:

Provide basic training to end-users on common software and hardware applications.

Create user-friendly guides and documentation.

  • Collaboration:

Work closely with other support levels and departments to ensure effective problem resolution.

Communicate technical information to non-technical users in a clear and understandable manner.

 

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience in a similar 1st Line Support role.
  • Strong understanding of IT systems, hardware, and software.
  • Familiarity with common operating systems (Windows, ) and productivity software (Microsoft 365 etc).
  • Excellent problem-solving and communication skills.
  • Customer-focused with a commitment to delivering high-quality support.


Preferred Skills:

  • IT certifications
  • Knowledge of basic networking concepts.
  • Microsoft 365 Platform
  • Experience with remote support tools.
  • Familiarity with ITIL framework.


Benefits:

  • Competitive salary.
  • Professional development opportunities.
  • Collaborative and inclusive work environment.

Om arbeidsgiveren

Gapit Nordics is a fast-growing company that specializes in providing innovative solutions in the gap between IT and automation. We work with clients in the datacenter industry, to help them optimize their processes and increase efficiency. Our team is made up of dynamic and enthusiastic professionals who are passionate about using technology to drive change and create value for our clients.

We offer a dynamic and flexible work environment where you'll have the opportunity to work on innovative projects and take on significant responsibilities. If you're looking for a new challenge and want to work with a team that values your skills and expertise, then we'd love to hear from you.

Nettverk
LinkedIn
Sektor
Privat
Sted
Nedre Storgate 3, 3015 Drammen
Bransje
IT
Stillingsfunksjon
IT drift og vedlikehold / IT-support,
Kundeservice
Arbeidsspråk
Norsk,
Engelsk

Nøkkelord

Hardware, Software, IT, Intercompany IT

Spørsmål om stillingen

Kontaktperson
Henrik Pedersen
Stillingstittel
Head of Intercompany IT
Følg firma
40 følger dette firmaet

Nedre Storgate 3, 3015 Drammen

Annonseinformasjon

FINN-kode 329014118
Sist endret 27. mai 2024 11:00

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