CRM Manager

Would you like to turbo-charge the way businesses engage with their customers? Now you have the possibility to join Norwegian and Strawberry, renowned pioneers in the airline and hotel industries, and become part of a brand-new company that will craft the most exceptional loyalty proposition in the Nordic region.

The new venture will consist of a team that aim to bring passion and drive. Our dynamic and fast-paced work environment will provide ample opportunities to innovate, cultivate growth, and shape this innovative tech startup. At the core of our values is the belief that by bringing passion, pushing forward, and demonstrating genuine care and consistency, we can exceed expectations and shape new and valuable relationships between people and brands for our customers. To succeed, we must challenge old rules with new ideas.

As we embark on our journey, we are looking for a CRM Manager with a collaborative and entrepreneurial mindset for our headquarters centrally located in Oslo.

CRM Manager

We are looking for a CRM Manager with prior experience creating campaigns for B2C organizations and brands, with a collaborative and entrepreneurial mindset.

If you are looking for a dynamic and innovative environment working in a high-energy team, this is the perfect opportunity for you.

Responsibilities:

• Work with our Partner and Marketing teams to translate campaign briefs into campaign plans that deliver high impact campaigns to our members.
• Use member data and our marketing technologies to identify the most suitable audiences for our campaigns in accordance with our program principles and data governance rules.
• Develop and maintain day-to-day delivery plans for all campaigns.
• Co-ordinate the creation of all campaign content.
• Load campaign content into our content management system.
• Ensure campaign offer rules are implemented correctly in our offer management system.
• Work with the Head of CRM & Analytics to ensure we achieve the highest quality standards across targeting and creative execution by applying quality assurance checks to all aspects of campaign development across data, content, and offers.
• Implement test and control strategies to help us learn which offers and messaging deliver the best outcomes.
• Ensure performance measures are in place for all campaigns and use our analytical tools to provide campaign performance data to our Partner and Marketing teams.
• Work with the Head of CRM & Analytics to manage the annual marketing calendar across Partner and Program marketing.

Required experience and qualifications:

• Experience creating campaigns for B2C organizations and brands for at least 2 years.
• Bachelor’s degree or equivalent.
• Experience using consumer marketing technology.
• Comfortable and experienced in working with consumer data.
• Have a critical eye – you’re able to maintain quality throughout the campaign. process and resolve problems quickly before they escalate.
• Proven ability to create plans, anticipate risks and prioritize time critical activities, keeping stakeholders informed along the way.
• Solid understanding of digital marketing strategies and campaign management operational processes
• Speak and write fluently in Norwegian and English
• Experience of travel and/or retail loyalty programs.

Personal attributes:

• Solution-oriented, improvement mindset, analytical and structured.
• Proactive and takes ownership of role and responsibilities.
• Collaboration skills. Team player, focused on team goals, and sharing best practice.
• Able to embrace change and to have an improvement mindset.
• Time management skills; accustomed to meeting deadlines and ability to work under pressure.
• Self-reliant and self-motivated; ability to work independently and in teams.
• An excellent communicator and team player

What will you get from working with us?

• Varied responsibilities and challenging tasks in a start-up environment.
• Competitive terms of employment and good benefit schemes.
• Collaborative and supportive work environment, where we are all motivated, engaged and committed in driving the company to exceed expectations.

Hiring process:

Ideally, we are looking for someone to join as soon as possible, however, finding the right mix of dedicated employees to the company is at the core of all decisions in the hiring processes.

If you want to apply for this role, please do so by attaching your CV & application, and link to a detailed LinkedIn profile.

We will review applications and call for interviews on a continuous basis.