Response and Support Centre Operator

Job Description

• Receive and act on reports of serious incidents, including further notification and mobilization of company’s emergency response organization.
• Monitor threat (safety and security) through digital information systems, assess and create alerts to relevant stakeholders.
• Support accounting for people during incidents and during business travel, using electornic systems and tools.
• Collaborate with company’s emergency organization by monitoring, responding, and executing tasks in an digital Crisis Management tool (CIM). Conduct notification and mass communication to employees when required. 
• Notify and collaborate with relevant authorities when required.
• The position implies 24/7 shift work - 8 week rotation.

Qualification Requirements

• Experience from other similar positions within security and/or emergency response.
• A degree level education.
• Good IT and digital skills. Prior knowledge to applications CIM, Dataminr or Tracker is not required, but considered an advantage.
• Good written and verbal communication skills.
• Fluency in Norwegian and English required.
• High ethical standard. 
• Ability to handle stress and follow established protocols in emergency situations.
• Able to work alone and also in cooperation with other operators.
• Able to work in shifts, covering nights, weekends, holidays, etc. 
• Good analytic, problem solving and communication skills.

Duration: 08.11.2023-11.05.2024

About MDE

When the right people connect, we create value.

MDE Group is a global recruitment company, specializing in finding and placing the greatest talents worldwide. MDE currently consists of 12 companies that offer consulting, staffing, recruitment services as well as offshore personnel. With our unique knowledge of both the local and the international market, we will connect employees and companies, so they both find exactly what they are looking for. MDE aims to contribute to people developing and to ensure that our customers achieve great value from our services. We first succeed when both clients and our candidates reach their goals, together.

Our mission is to deliver relevant expertise. The right person with the right competence, at the right place and time. So simple, yet so difficult!