IT Specialist

The IT Specialist governs Local IT on one or more onshore installations or locations. This role is responsible for the overall Local IT delivery to the location. This includes ensuring minimal downtime, maximum performance and handling any changes to ensure that they are aligned with the IT strategy and IT standards. This position also engages, supports, and trains Noble employees with high service professionalism in matters of IT assistance. The IT Specialist role is responsible to ensure that all IT equipment used by the employees in local offices and locations is always available and working to the highest performance standards. The IT Specialist manages the IT assets, such as PCs, TVs and audio visual equipment for these locations and has the responsibility to adhere to and track support contracts and agreements.

QUALIFICATIONS

• Bachelor Degree in Computer Science or other IT related field.
• 5+ years of experience in IT Support with specific knowledge in the following:
• Server Support (Hardware, Windows Server 2016/ 2019, Linux, Ubuntu, Red Hat, SUSE)
• Desktop Support (Windows 10, Windows 11).
• Mobile Device Management
• ITIL Foundation and ITSM framework experience.
• ServiceNow experience.
• Active Directory, AAD, LDAP.
• Microsoft 365, Compliance, Exchange, SharePoint, Teams, Power BI, Power Apps.
• Project Management experience and skills, PMP certification would be a plus.
• Verbal and written (formal and technical) communication skills with a good command of the English language.  

ESSENTIAL FUNCTIONS

Stakeholder Management

• Maintain strong business relationships with senior management and critical stakeholders at locations of responsibility and collaborate with Local IT stakeholders.
• Identify and document changes in Local IT business inputs and processes, streamline communications with IT management, and translate changes into actionable strategies.
• Continual improvements of all Noble IT services (e.g., self-help, hardware ordering, support tools, meeting rooms and AV equipment).
• Ensure that emergency rooms, meeting rooms and Local IT offices’ equipment is frequency tested and working.

Technical Lead for Projects

• Business case development
• Task level plan development
• Acquisition planning
• Identification of risks and possible remediation actions
• Team resource allocation

Maintain the design and configuration documentation for the Noble IT assets for the location Strongly contribute to execution and management of service life cycle including:

• Policies/SLA negotiation and adherence
• Establishment of metrics
• Reporting
• Continuous improvement

Assist with the periodic audit, associated budget, disaster recovery testing and design.

Break-Fix

• Act as subject matter expert and escalation point in case of escalated and high severity incidents, projects, initiatives, or changes to the Local IT landscape
• Manage, forecast, and analyze production requests/ issues.

Other

• Participates in on call rotation.