Nordic Process Specialist, Collection

The Nordic Process Specialist, Collection has overall responsibility of understanding Collections internal processes and systems used throughout the Nordics, consequently acting as a subject matter expert on those areas. The Nordic Collection Process Specialist within Country Execution represents a key role in different development initiatives in the bank, providing those with relevant insights and expertise about functionalities and dependencies of core banking systems in connection with processes related to Collections.

The Nordic Collection Process Specialist is primary responsible for defining the development needs and formulating those into technical/system specific demands, as well as managing Change Requests initiated by Collections linked to the system changes in core banking systems at Nordic level.

The Collection Process Specialist is also responsible for testing activities performed in core banking systems and Collections tools integrated with core banking systems for all Nordic countries, specifically in relation to new product launches and core banking system upgrades.

The Collection Process Specialist manages his/her work independently and provides co-training and support to whole Collection function, Core Banking teams, Operations, Finance and Risk departments and other stakeholders.

Main responsibilities

• Lead/support Country Execution forums
• Create and coordinate Change Requests needed in core banking systems
• Responsible for implementation of the Collection development initiatives
• IT, Operations and Data Management coordination
• Driving and supporting Country Execution/Collection when implementing new tools and platforms
• Create digital and innovation initiatives within Country Execution
• Collaboration with stakeholders
• Overall monitoring and follow up of the tasks being involved in
• Define and maintain an efficient and compliant process for testing and test data
• All other activities performed in Collections according to local practice and instructions set by Head of Country Execution

Developments and core banking systems

• Core banking systems developments linked to Collection
• Collections systems & tools for Country Execution
• IT developments coordination (channels, campaigns, data)
• Design of tests and controls
• Work closely with Country Execution teams to develop and understand their needs, processes and system functionality

Background:

• 3-5 years knowledge/experience in processes and core banking systems
• Working experience in bank & finance sector
• Knowledge of local regulations related to debt collection practice
• Knowledge of regulations in one or more of the other Nordic countries
• People management skills
• Work proficiency in English
• MS Office (Excel, Word, PowerPoint)
• Coreview / Way4

Personal characteristics

• Process driven – high execution capacity
• Organized, structured, result oriented
• Team player without exception
• Outgoing, communicative
• Strong integrity / ethics – ensures all decisions and processes are compliant and follow regulations
• Good at identifying opportunities for improvement
• Ability to work cross functions and organizational boundaries

We offer

• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future.

• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics.

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible.

If any questions feel free to contact Head of Country Execution, Åsa Hedlund, phone +46706000251.

We are a Nordic bank with more than 1,200 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.
Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.
In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.
We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.
Read more about responsible banking on our global webpages.
Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.
To learn more about Santander in the Nordics, please visit our local webpages
https://www.santanderconsumer.no/
https://www.santanderconsumer.se/om-oss/
https://santanderconsumer.dk/om-os/
https://www.santanderconsumer.fi/