Technical Support Engineer Automation

For a person getting energy from problem solving and assisting customers, a perfect opportunity has arisen as Technical Support Engineer (Technical Advisor) in the Global Customer Support - Technical Support and Engineering Department. In this role you will focus on working with Kongsbergs line of Automation systems; like Acon and K-Chief; but also with LNG systems, Tanksounding, PLC based systems, Pump & valve control, Bridge equipment and Energy control systems. Kongsbergs line of automation products are supporting vessels to operate mot sustainable and effective.

The job purpose for a Technical Support Engineer is to handle and deliver services and technical support to customers, and to Kongsberg Maritimes Global support network. This includes technical support, remote support, technical documentation, upgrade design support and technical sales support.

You are comfortable working in a fast paced, entrepreneurial and results-oriented culture. You like working in an organization where expectations are high, and where the reward is personal development and career opportunities in an agile environment.

Key accountabilities

• Provide Technical support, remote support, troubleshooting, configuration and testing on systems delivered to vessels worldwide
• Request/initiate service assignments for sailing vessels worldwide
• Participate in the installation and testing of new equipment and features onboard vessels
• Collaborate with the Original Equipment organization on in-fleet issues and improvements, and contribute to the resolution of customer issues
• Ensure Technical product issues identified in the sailing fleet are resolved through working with as a team, and are escalated as required
• Suggest improvements, feedback to the engineering and development department because of operational problems, general product knowledge, and especially from recurring problems
• Participate in the creation of service-documentation to be used by customers and internally

Qualifications and experience

• Bachelor or technical education in Automation / Electronics / IT or other relevant experience
• Knowledge to integrated control systems using computers, network, PLCs, for control and monitoring of  pumps, tanks, valves, energy consumption and ship performance will be a benefit
• Recently graduated students are encouraged to apply
• Fluent Norwegian and English language

You are able to

• act on own initiative, make things happen and accept responsibility for the results
• adhere to company rules and procedures and execute plans with commitment and determination
• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• analyse complex issues and problems and come up with rational judgments
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
• be aware of own strengths and limitations and pursue learning and career development opportunities

What we can offer you
With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements in addition to a good pension and insurance scheme. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.

A Technical Support Engineer is usually a part of the duty-phone rotation in the department.

Work location
Longva, but Ålesund kan be considered for the right candidate

Point of contact
Truls Antonsen, +47 926 34 011

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.  We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS through people, technology and dedication