Baxter A/S is looking for a temporary Field service engineer

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

Do you always have a customer-oriented mindset and high technical skills in medical instrument or electro-mechanics? You can be our next member in the Technical Service team in Norway, based in Holmestrand. As a Technical Services Field engineer you will be responsible to perform service activity on our electromechanical medical devices.

Join us at Baxter in a very important role contributing to Baxter’s mission to save and sustain lives.

This is a temporary opportunity expected to last until the end of 2023.

Essential Duties and Responsibilities

• Install, service, maintain, upgrade or execute Field Corrective Actions on electromechanical medical devices as per defined service requirements and customer contractual agreements in the defined area of responsibility;
• Connect devices to a facility’s wireless or wired network. Manage, trouble shoot, and help resolve lower-level device integration and network connectivity problems. Work with colleagues and customer IT team to provide local support for installation and problem solving.
• Monitor device status and perform necessary upgrades whether in-person or via remote capabilities.
• Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data.
• Produce and maintain timely and accurate content in knowledge management database per guidelines.
• Establish, maintain communication & partnership with customers, team members and business contacts.
• Provide customer telephone support (if necessary).
• Facilitate/ensure development of service packages to defined accounts supporting achievements of the area sales targets.

Qualifications

• A technical degree (preferably in biomedical, electromechanical, or IT areas) or equivalent through experience) or equivalent experience
• Experience as service engineer on electro mechanical devices with preference in the medical device sector
• IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards
• Good written and verbal communication skills in English
• Proven troubleshooting skills
• Good customer facing skills
• Experience with data analysis and predictive analytics tools such as SalesForce, Tableau and Excel
•  Knowledge of Quality System and GDP (documentation)/GMP requirements
• Ability to use common hand tools (sharp cutting tools, crimpers...), assembly test fixtures and measuring equipment