Customer Support Representative / NORWEGIAN / inbound (m/f/d) in Germany

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

We are currently looking for NORWEGIAN speaking customer service representatives working from HOME in Germany.

YOUR TASKS:

You advise our Norwegian speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently. 

WE OFFER: 

Fulltime employees receive: 

• Fixed salary of €2080 / month gross
• Language bonus of €300 / month 
• performance bonus of up to €300 / month 
• Various options for contracts – 20 to 40 hours a week 
• You will take part in a professional, paid training prior to starting your work 
• You can enjoy 25 paid vacation days annually 
• We offer you opportunities for advancement within the company or project
• Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
• 50€ / month to cover your internet/electricity bills for working from home 
• If you are interested in increasing your German skills, you can take part in optional German language classes

YOU OFFER: 

• Fluency in Norwegian and English 
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy 
• Previous customer service experience preferable 
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines 
• You enjoy learning and adopt knowledge easily
• You are empathetic and socially competent 

REQUIREMENTS FOR YOUR WORKPLACE: 

• A broadband connection (DSL, VDSL or cable connection)
• Willing to relocate to Germany (or already living there) 
• An Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
• Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component, and must be connected to the home network by IPv4
• A separate, quiet and background noise-free room
• Comfortable and ergonomic furniture 

You pack your boxes and we pack your moving package!

• In the first 3 months we will pay you an arrival bonus of 500,00€ to support the start in your new hometown.
• We know that moving homes is quite expensive. Therefore, we will pay you 730,00€ toward relocation expenses. If you        move with a company and you can give us the invoice, we can pay up to 1.500€.”

if you answered YES to all questions, then we want you!

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

Learn, Lead & Grow at Sitel Group®!