ASSA ABLOY Global Solutions seeks Warranty Specialist Business Area Marine

ASSA ABLOY Global Solutions provide complete access control solutions to multiple market segments. With products installed in properties around the world, we secure millions of doors and offer people convenience and peace of mind. We work closely with our customers to design and install solutions that meet their specific needs as well as provide ongoing service and support. We are a global organization and offer our customers support in more than 166 countries worldwide.

For more information, please visit www.assaabloyglobalsolutions.com.

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, a publicly listed company with nearly 50,000 employees in more than 70 countries and annual sales of SEK 88 billion.

Purpose of the role:

• To handle the customer complaint in a prompt and efficient manner.

• To feedback appropriate solutions to the customer.

• To investigate the reasons behind Missing Items, Wrong Shipments or Technical   Complaints and participate in driving improvements with stakeholders.

• To handle the administrative tasks for complaints to support the customers and to be the owner for the total complaints overview.

• To ensure each issue is assigned to an appropriate owner and is followed up in a timely fashion.

Main tasks:        

• Handle the complaint cases, including creating complaint replacement orders and sending order confirmations or issuing credit notes to customers according to the complaint handling process.

• Create complaint cases towards our suppliers when products are not delivered in a satisfactory manner.

• Follow-up complaints and RMAs with respective stakeholder, including all communications with customers (solutions and/or progress on case resolution).

• Coordinate with internal team for root cause analysis of complaints to ensure communication to market can be done timely and according to expectations.

• Work with Customers, R&D, Production, Suppliers or other stakeholders, to ensure Technical Complaint KPIs are measured/reported and alert the organization of recurring or larger issues.

• Perform complaint data analysis and tracking on a continuous basis, ensuring the top 3 are at all times handled by the value chain.

• Check claims towards warranty end time for each project when applicable. 

For more information regarding the position, please contact Petter Magnus Vestberg, mobile number:  +47 900 12 602.

We are building diverse, inclusive teams, and encourage applications from anyone who can see themselves working with us. We will review applications regularly, so apply as soon as possible but no later than 20 January 2023.

To make sure your personal data is safe, we do not look at any applications sent by email or post.