On behalf of one of our clients, we are looking for a Digital Platform Manager

On behalf of one of our clients, we are looking for a Digital Platform Manager
Pnr 14522

Job Description:

• Digital Platform Managers determine and oversee the delivery of the strategy and roadmap for their platform to achieve business outcomes, serve users’ needs and financial objectives.
• Their responsibilities include coordinating with an ecosystem of business, information, technology, and vendor stakeholders to set priorities, manage new development and operations of the platform.
• Digital Platform Manager provides direction and oversight to vendors and/or teams working with vendor(s) to develop and operate the platform.
• Understand business and technology strategies and vision, key financial drivers, most important business and technology objectives, and consumers’ pain points to explore how to best create value and set a vision for the platform that can be used to guide future development.
• Create a shared understanding of what business/data/technology capabilities and services the platform should offer to best serve other products and support the business to enable desired business outcomes.
• Develop a platform strategy and roadmap for providing the best business/data/technology capabilities and services; develop commercial models and strategic partnerships with vendors to deliver the platform.
• Secure funding, manage budget and finances for the platform, follow-up, and quality assure deliveries from external vendors. Serve as the single point of contact for vendors in strategic questions and escalation point.
• Represent Company's interest in joint planning and roadmapping with vendors and manage internal dependencies, reconcile conflicting priorities, and align with key stakeholders’ time constraints.
• Provide ongoing assurance and transparency to key stakeholders and Product Managers dependent on the platform’s development.
• Responsibilities at strategic and tactical level. Follow up outsourced operational activities
• Collaborate with vendors to measure, monitor, and improve the platform’s performance
• Must be able to participant in physical business meetings cross locations if necessary
• ServiceNow and End User portal Platform Ownership
• AIOps solutions (OpsRamp) Platform Ownership
• E2E monitoring solutions (OpsRamp) Platform Ownership

• Higher education on bachelor’s degree
• Minimum of 5 years of relevant experience in the business/IT domain in which the product exists
• Experience in product management and/or product or service design, delivery/project management, operations, budgeting, and financial management related to products is preferred
• Effectively expresses technical and business concepts, ideas, feelings, opinions, and conclusions. Writes clearly and correctly to meet the audience’s needs and stimulate interest.
• Ability to influence and manage stakeholder expectations. Collaborates to create a shared vision or objectives. Works with stakeholders to discern strategic goals; surfaces risks and opportunities.
• Demonstrate conceptual understanding of ICT solutions and their purposes
• Understand what it takes to maintain cost effective Operations
• Documented ITSM or ITIL related training or certifications
• Experience working with Service Management workflows, ITSM processes or ITIL framework
• Experience, training, or certification with LEAN method will be an advantage
• Fluent in Norwegian and English language, written and spoken
• Experience with administration or platform ownership of the tool ServiceNow is a prerequisite
• Experience with administration or at super user level of automation tools and systems will be an advantage
• Experience with administration or at super user level of End-to-end monitoring tools and systems will be an advantage

• English

• Permanent- or project employment with the best conditions.
• Access to the industry´s most exciting job opportunities
• Personal follow-up, mentoring and career guidance
• A large variety of project opportunities
• Good pension- and insurance schemes 
• A pleasant and positive work environment
• Access to both specific and general courses.