Partner Success Manager

Job Purpose:

To act as internal support to the vendor business lead to drive profitable market share growth through business planning execution, pipeline management and deep sales floor and customer enablement and engagement.

What You’ll Do :

• Engages with the Business Unit and/or General sales floor, running desk training, tool training and driving product mind share
• Support development of strategies and ideas to assist business growth
• Ownership for building an accurate and detailed pipeline of deals within the Company’s CRM system (Compass)
• Weekly reporting to the vendor on sell-out activity, tracking performance of promotional activities and the deal pipeline
• Support execution of business plans as required by the business development manager
• Support execution of marketing plans as required by the Marketing Manager
• Identify training opportunities within customers and internal sales teams and address accordingly
• The point of escalation for customer care issues from the sales floor
• Provide direction for the development and maintenance of web tools such as InTouch, Licensing Online (LOL) as well as vendor micro-sites and online configurators
• Communicate product information, pricing, special offers and promotions to customers and the internal sales teams
• Run call out days on the sales floor and/or the Business Unit sales teams
• Promote and sell TD SYNNEX’s e-business services through the sales floor and/or Business Unit sales teams
• Engage directly with customers depending on role requirements

What We’re Looking For:

• Customer Focus
• Excellent communication skills
• Initiative
• Interpersonal Skills
• Influencing sales teams
• Building structured sales activity
• High energy and motivating
• Self-Management
• Ability to develop a knowledge of product and technology portfolio
• IT industry knowledge – Channel, Vendors and Competition
• Experience of SAP R3 and Business Warehouse would be an advantage
• Working knowledge of Word, Excel, PowerPoint, Outlook
• Telephone sales skills
• Degree in a business-related subject is desirable / an advantage

What’s In It For You? 

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. 
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. 
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. 
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. 
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. 
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.