Technical Support Engineer for French Customers

FotoWare is a Norwegian software company that develops and delivers advanced and innovative Digital Asset Management (DAM) solutions to customers worldwide. We are proud to work with some of the world’s leading brands and organizations, such as the Financial Times, Marks & Spencer, London Metropolitan Police and many more. Together, we enable people and organizations to do more with their content.

If you are passionate about making a difference in our customers' lives and want to help them succeed through product innovation and engagement, you will be perfect as our new colleague!

We are currently looking for someone who has a passion for helping customers and great technical abilities. You will be working together with the Key Account Manager in the French market to support the customers with different and varied projects, drive customer satisfaction and assist with their technical questions for our software and cloud services.

As Technical Support Engineer you will... 

• Translate FotoWare’s products and solutions into a first-class customer experience
• Work cross-functionally with the Customer Experience Team to ensure the best experience for our users
• Work directly with customers through e-mail and video meetings to resolve issues and fulfill their requests
• Troubleshoot, replicate, and investigate software, infrastructure, and end-user issues
• Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation actions
• Build credible relationships throughout the customers’ organization
• Provide user training for our customers and lead Customer Onboarding projects and help customers achieve great value from our product
• Occasional visits of customers in France to support on-premise installations

Professionally you have...

• Education/Experience in Computer Science Degree or similar, or similar work experience
• Minimum 3 years Customer Service-related experience
• Knowledge of Microsoft Windows Server platform and software
• Experience with Microsoft Azure Cloud Services
• Ability to prioritize and manage workload effectively
• Good organizational & analytical skills, ability to plan, track tasks and deliver to agreed timescales
• Passion for great customer service
• Strong verbal communication skills and fluency in both French and English

It would be a benefit if you have...

• Knowledge of Databases and certification in Windows 2019
• Microsoft Azure Fundamentals certification
• Experience in Cloud Migration
• Knowledge of integrations/API is an advantage
• Project Management Certification

As a person you...

• Are curious about new technology and how it can benefit our customers
• Are a team player, focused on accomplishing common goals
• Are accountable and solution-oriented
• Have the drive and commitment to work in a highly dynamic environment
• Work well independently and take responsibility and ownership
• Have a growth mindset and are willing to learn new things
• Are positive, and service-minded with good communication skills
• Identify with our values: Innovative, Passionate, Responsible and Caring

FotoWare offers you...

• A central position in an international environment filled with possibilities for personal and professional growth.
• An inclusive workplace which values flexible workstyles, workhours, and diversity (with 37% women and 30 different nationalities).
• A company certified as Great Place to Work and awarded Norway's Best Workplace 2020, 2021 and 2022. We were also awarded one of Europe’s Best Workplaces in 2020 and 2021.
• A key role in a company with more than 25 years of experience in helping thousands of customers globally to manage their digital media files and workflows.

We have a culture of integrity, collaboration, and curiosity. In FotoWare, everyone can make a difference.

Do you want to be part of our team? We would like to hear from you!

Please send your CV and Motivational Letter in either English as soon as possible