Head of Operations - Telenor Infra

Telenor Infra AS
Head of Operations

The tower industry in Norway and Europe is developing rapidly. Telenor Infra is the Nordic region's largest tower company and we are expanding. Therefore, we are strengthening our organisation with more skilled colleagues that share our passion for critical and sustainable infrastructure.  


About Telenor Infra AS 

Telenor Infra is part of Telenor Nordic Towers. Infra consists of 130 highly engaged and skilled employees who develop and build infrastructure for the future, while at the same time operate a vast infrastructure throughout Norway. Although we are a young company, we have industry-leading knowledge of telecom infrastructure. We are an important partner for our customers in the rollout of 5G, with the ambition to jointly deliver the world's best 5G network to end customers. For us, this means ensuring that Telenor Infra always works efficiently and smartly, and with a dynamic structure so that we can focus on optimizing and modernizing operations. 


Head of Operations     

As Head of Operations, you have the responsibility to always ensure high availability for all sites and for all customers. We believe that strong and reliable operations are key value for our customers.  One of our key strategic ambitions is to develop a best-in-class operations. As our Head of Operations, you will lead and drive the processes for Telenor Infra to maximize the life span and profitability of the assets, while introducing modern operational practices and minimizing technical debt. 

The position reports directly to the CEO of Telenor Infra. As part of the management team of Telenor Infra, the position is responsible for representing operations and operational issues. The position will highlight issues that create most value and make Infra a more sustainable and profitable operation.  

Role and responsibilities

In line with customer, regulatory and security requirements you will be responsible for all Telenor Infra site operations in the portfolio. You will coordinate with relevant engineering teams to ensure 3rd line support. You will actively follow up on incidents and problems from the NOC as needed. The role will work with NOC, as well as with incident data, to identify trends and provide solutions in support of the core subject areas of mast & towers, energy & cooling as well as buildings. You will drive operational improvements and recommend changes to processes, fault handling routines as well as reporting. The unit also has the responsibility for service level management and admission control of our sites.  

You will handle the following tasks:

  • Regular follow-up and cooperation with the Operations center  

  • 3rd line support  

  • Incident and problem management 

  • Maintenance and operation of sites 

  • Performance reporting and development from our operations partners 

  • Contribution to sustainability initiatives e.g. energy efficiency, supply chain robustness 

  • Facility management audits and access control  

  • Fire protection, internal control electro and HMS 

  • Trending and data analysis; error, usage and consumption 

  • QA management 

  • Maintenance and service of all real estates owned by Telenor Infra 


Preferred qualifications

  • Engineering background 

  • Leadership experience  

  • Understand the importance of customers and our dedication to provide quality and continuous improvement 

  • Excellent communication skills, with the ability to present and express at management forums internally as well as externally 

  • Team-worker with the ability to share knowledge and experience across the company and between companies 

  • Flexible with high work-load capacity and the ability to multitask while ensuring that targets are reached 

  • Able to drive processes forward, enthuse and motivate co-workers 

  • Ability to travel when situation requires 


Note! For this position you need to have a Security Clearance Confidential (C), or higher 

Other information:  

  • Contact persons: Madeleine Lundquist, Senior Recruitment Business Partner, tel 919 28 192 or Christina Endresen, CEO Telenor Infra, tel 934 80 356 

  • Last day of application: 10.10.2022. We will continuously read applications and invite candidates for interviews, so we recommend you to send in your application as soon as possible 

  • Workplace: Fornebu  


Fornebu, 1360 Fornebu
Teknisk personell


Operations, Eiendom, Real Estates, Infrastruktur, 5G

Spørsmål om stillingen

Madeleine Lundquist Ursing
919 28 192
Christina Endresen
934 80 356
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21 følger dette firmaet

Fornebu, 1360 Fornebu

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FINN-kode 273266206
Sist endret 16. sep. 2022 19:00

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