Customer Success Manager

Inspired by people, what technology makes possible, and the green shift?

Join our high caliber team as a Customer Success Manager!

Kongsberg Digital is a provider of next-generation software and digital solutions to customers within the Maritime, Oil & Energy and Utilities industries. We are on a mission to digitalize these industries, and to support our growth, we are now looking for a Customer Success Manager to join our Digital Energy division.

• Do you want to work with solutions that impact how the energy industry operates in the future?
• Are you passionate about creating great customer success stories?
• Ready for a career move?

If yes, then this role is made for you!

At Kongsberg Digital we aim to change things for the better. In 5 years, we have experienced strong growth by providing next generation software to our customers. By being a creator of complex digital solutions that are changing the fields within maritime, energy and utilities we reinvent the way people work, and aim to make a safer and healthier planet for all of us.

Our Customer Success Team operates out of Houston, Oslo, Bangalore and Singapore and as our new Customer Success Manager you will be accountable for our customer engagements and their return on investment of our digital twin – Kognitwin® - services. You will be working closely with some of the leading Oil & Gas players globally and hold a central role in guiding them in their digital transformation.

Want to learn more about Kognitwin and our Digital Energy division? Check out: https://www.kongsberg.com/digital

You will get the opportunity to:

• Own the customer account and lead the client through the phases of our engagement model
• Arrange client workshops and develop material such as value propositions, project plans and customer road maps to help execute the customer engagement
• Provide Kognitwin insights to customers to ensure that they get the most out of our services with the aim of helping grow our customer base
• Monitor user behavior and proactively consult to fully understand the customers’ needs and actively solve pain points
• Build strong trust-based relationships with users at all levels of the client organization

Who are you?

You have experience from delivering customer value, either through a similar role, a project delivery- or an advisory role, preferably from the energy industry. Experience from consulting, SaaS or one of the energy players is preferred. If you also possess a Scrum Master certification and have domain experience in, or willing to learn, advanced analytics for upstream and downstream oil & gas, this is the role for you!

We also believe that you hold a Bachelor´s or a Master´s degree within a relevant field (e.g Engineering or Business), but we want to highlight that relevant experience can compensate for the lack of education.

Since our Customer Success team is growing, we welcome you to apply whether you have one year of experience (Lead position) or consider yourself as a more senior with minimum five years of experience (Manager position).

As a person you are solution oriented and care about the customer journey. You like working in an organization where expectations are high, and where the reward is personal development and career opportunities in an agile environment. We all play a significant role in reaching the team goals, and it is therefore important for us that you consider yourself a team player who see the value in sharing knowledge, experience, and information with colleagues.

Together we will write the next chapter of digitalization!

What we offer:

• Work in a global team with projects internationally and learn from seasoned Customer Success practitioners
• Exciting challenges and possibility to develop yourself working with other highly competent peers
• Great career opportunities and possibility for personal development within a dynamic and innovative company
• A high level of flexibility
• Competitive compensation and good benefits

Location: Oslo

Kongsberg Digital is a great place to work, and we welcome you aboard no matter who you are or where you come from. We will do everything in our power to give you a job you love doing, and a work environment you love working in.

Join us on our journey to World Class - through People, Technology and Dedication.

Please upload your CV with LinkedIn easy apply function and we will get back to you: https://www.linkedin.com/jobs/view/3198652203/?capColoOverride=true