Are you our new IT Engineer - Dispatch & Escalation? Come join our Customer Experience team!

Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition. We're experiencing solid growth in digitalization projects and now we're looking for our new IT Engineer - Dispatch & Escalation. Come join us!

Our Customer Experience team delivers third line support to our customers. We focus on delivering reliable, efficient, and high-quality solutions and services, customized to each customer's individual needs and demands.

About the role
As our new IT Engineer - Dispatch & Escalation, you will be responsible for Dispatch and Escalation for tickets from Cegal Customers. Our goal is to ensure accurate and prompt dispatching and escalation of tickets. This includes quality checks of tickets prior to escalation as well as dealing with high priority tickets.

In addition, you will be recommending process improvements based on your observations.

Who you are?

• You are solution oriented and have excellent problem-solving skills
• You are passionate about continuous improvement
• You are organized and thrives in a high-paced environment.
• You are an eager learner with a curious mind
• You are service minded with focus on end user experience
• You are reliable and ensure compliance with security standards
• You are a team player with strong communication skills.

Qualifications:
We believe that our new IT Engineer - Dispatch & Escalation, identify with the following qualifications:

• Hands-on experience with ticket handling, preferably within ITIL best practices
• Minimum 2 years of relevant experience
• Higher education in IT, software engineering or computer science. Relevant experience may compensate for lack of formal credentials.

Who we are?
In Cegal you will find an Inclusive and social work environment, where you will experience being seen, heard, and appreciated. We also believe diversity develops a creative and innovative working environment. You will be part of a company with competent and committed colleagues who are Super Skilled in their fields. We share our knowledge, invest in competence development, and collaborate with colleagues across departments and countries to innovate, and deliver business value to our customers. We are Fuss-fighters and passionate problem solvers who help our customers turn complex problems into smart solutions.

Why us?
At Cegal, we recognize that work is about more than competitive compensation and career opportunities. It's also about connecting people, building relationships, and creating purpose. We believe that this is exactly what happens in Cegal, and the reason for that is a mix of:

• Exciting and challenging tasks
• Innovative and agile work environment
• International and diverse teams
• Time in your workday to grow, develop professionally and build new competence
• Flexibility that gives you a work-life balance
• Social clubs, Network of Excellence communities and exciting events

Does this opportunity trigger your curiosity?
Send us your CV and application where you describe why we are the place for you, and why you are the one for us!

About the hiring process:
We evaluate applications as we receive them and will interview candidates continuously to ensure that the process runs smoothly and efficiently for both you and us.

Location: Stavanger, Stord, Oslo or Trondheim

Questions?
Please feel free to contact me about the position:
Diana Hammoudeh, Team Lead Customer Experience
Call me on +47 464 46 313

or

Paul Brandvold, Manager Customer Experience
Call me on +47 455 16 791