The Community Segment team is looking for a skilled Lead Product Manager. Come join us!

The Community Segment team is helping improve survival in the community. By 2025, 50 million community lifesavers shall be prepared, supported, and united as first responding teams to quickly respond to time-critical emergencies with quality care, every year.

As a Lead Product Manager in the Community Segment team, you work with and drive a high-performing product team in continuous discovery- and delivery of desirable, feasible and viable solutions that will help mobilize bystanders. Often in collaboration with strategic alliances and partnerships.

While the team works closely together and is jointly responsible for the value proposition and business model’s success, you are accountable for its viability and, together with the designer, its desirability. This means you contribute to your team with solid knowledge of the industry, market, and the various business constraints, as well as with deep insights of whom you deliver value to. You are clear on which outcomes to achieve, you generate evidence with the team through continuous discovery, translate that evidence into insights, and deliver impactful solutions aligned with our business objectives, mission, and sustainability goals.

The Lead Product Manager role goes beyond this sphere of accountabilities. This role is the “right arm” of Product leadership in the Community Segment team, ensuring strategic alignment across the unit’s portfolio and supporting the definition of its objectives. It is usually called a “player-coach” role because of its additional accountability for coaching the PMs in its unit, therefore helping develop 1-3 PMs.

Accountabilities

• Business case and P&L of your solutions
• Continuous discovery and delivery of new solutions and continuous improvement of existing ones
• User, customer, and partner satisfaction
• Product Lifecycle Management
• Ensuring effective collaboration between your team and other teams (e.g. Product teams, Segment teams, Platform teams)
• Ensuring the known technology, value, and business risks are minimized
• Coaching Product Manager(s) in your unit

Responsibilities

• Define and drive the vision and strategy for your products
• Communicate this strategy and establish a shared vision with relevant internal and external stakeholders
• Lead a cross-functional team in the discovery, delivery, and continuous improvement of impactful products that drive outcomes
• Proactively define, analyze, and monitor metrics to measure the success of your product
• Connect the dots between the outcomes you want to achieve with your team, its tactical execution, and how that relates to other solutions and current developments. Ensure alignment of insights across the unit (and relevant product teams), and link them with the product strategy
• Continuously improve how the team is discovering and delivering
• Create and develop relationships of trust with partners and customers
• Support SMS with relevant information about your solutions which may include vision, strategy, updates, customer insights, etc.
• Support Product Marketing Managers with relevant insights and information, as well as the launch of improvements or new solutions
• Driving a culture of intrapreneurship and high-performance, with a strong focus on responsible experimentation and learning
• Support leadership with recruitment of Product Management talent across the company

Qualifications

• Master’s degree in Business Administration/Management, Product Management, Economics, Marketing, Engineering, Computer Science, Design, or equivalent practical experience
• Minimum 3-5 years of work experience with technology-powered products as Product Manager, Product Designer, Technical Lead, Product Marketing Manager or similar
• Skilled in techniques and methods of modern product discovery and product delivery
• Excellent problem-solving, organizational, and analytical skills
• Excellent communication and presentation skills