Refund Desk Operator

We are looking for Refunders for hourly & fixed-term -positions to strengthen our Gardemoen Airport Refund team until September and/or October 2024. The Refund point operates from Monday to Sunday from early morning to late evening. We are looking for someone who can work flexibly as per these opening hours. Also, during summer season, there will be more shifts available to cover the summer holidays in the team. Therefore this position is optimal for e.g. students.

Your role

As a Refund Desk Operator you will support the team in providing best possible customer experience while refunding VAT and controlling export of goods from Norway at Oslo Airport.

Refund Desk Operator is not just a typical customer service role – it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position also provides a great insight to the Tax Refund industry.

Main duties and responsibilities

As a Refund Desk Operator you will be:

·        Reviewing tax free forms for completeness, accuracy and compliance

·        Applying good judgement and making on spot decisions on tax refund eligibility

·        Controlling Travellers’ export of goods

·        Processing cash and non-cash transactions for eligible customers

·        Following the Fraud Prevention and security policies

·        Delivering professional customer experience with various Travellers

·        Observing Global Blue policies, guidelines and preparing reports and statistics

·        Controlling agent bundles for preparation to shipment CSC

·        Other office tasks

Preferrable skills and competencies

·        Fluent in English and Norwegian

·        Other language skills are an advantage

·        Dedication to customer service and providing the best possible customer experience

·        Strong analytical and problem-solving skills

·        Trustworthy to handle large amounts of cash

·        Able to work under pressure

·        Positive attitude towards colleagues and good team player

·        Agile but thorough

·        Flexible in terms of working hours

·        Experienced in using of Microsoft Office software

·        Clean criminal record as per Airport requirements

Experience

Preferably with 1-2 years of work experience in customer service roles. 

Additional information

If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) per email to astenback@globalblue.com. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate.