Grow your career at an energy trading software company!

Join Us in Powering the Future!

Customer Technical Support

Bergen, Norway

Are you a problem-solving enthusiast with a passion for energy markets or application support and development? We're hiring a Support Engineer to join our innovative Bergen-based Support team at Brady, a leading energy trading software provider shaping the future of energy markets across the Nordics and Europe.

About You:

• Numerate degree (economics, mathematics, finance, computer science etc.)
• Previous application support experience (a plus)
• Ideally, familiarity with financial or energy market concepts
• Excellent communication skills in Norwegian (essential) and English (essential)
• IT-savvy with great problem-solving abilities and a thirst for learning
• Passion for delivering exceptional customer experiences

Your Role:

• As a Support Engineer, you'll be the primary touchpoint for 1st and 2nd line support, ensuring timely and effective solutions for our customers.

Your key responsibilities include:

• Support Excellence: Handle support requests through JIRA, investigating, replicating, diagnosing, and resolving customer issues promptly and efficiently.
• Collaboration: Work closely with advanced Software Engineers, providing detailed documentation and reproduction steps in JIRA for complex issues, ensuring effective solutions.
• Product Enhancement: Contribute to the product backlog by inserting relevant issues, aiding in prioritization and continuous improvement.
• Services work: Positioned in our Services and Support team, you may contribute to our services team when seen efficient, providing additional services for our product and customer base.
• Customer Engagement: Keep customers informed on the progress of their requests, maintaining excellent communication throughout the resolution process.
• Knowledge Development: Build and maintain expertise in Brady products and the evolving energy market landscape, ensuring you provide cutting-edge support.

What We Offer:

• Competitive compensation and benefits
• Professional Development opportunities across products and roles
• Flexible working hours
• A global leader in commodity and energy trading software solutions
• Positive, values-driven culture
• Great office locations and hybrid working

Why Brady?

Join us in revolutionizing energy trading technologies and enabling market participants to adapt to the new world of energy trading. Be part of our carbon-neutral journey, making a difference in developing software solutions that bring transparency to the global trading supply chain.

Brady is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. By applying, you agree to our data processing terms outlined in our Recruitment Privacy Notice: Brady Recruitment Privacy Notice.

*Brady collects and processes personal data relating to its applicants to manage the recruitment process. Brady is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. As an applicant of a role with Brady, your data will be processed in line with the Recruitment Privacy Notice. You will find this Privacy Notice here: https://www.bradyplc.com/recruitment-privacy-policy/. Please review and ensure that you understand the data processing terms.