Norwegian Speaking Service Desk Representative, Budapest
- Arbeidsgiver
- Cognizant Technology Solutions Norway AS
- Stillingstittel
- Service Desk Representative
- Frist
- Snarest
- Ansettelsesform
- Fast
About Our Team
The Nordics & BeNeLux team in the Cognizant Budapest center consists of 75 people divided into 5 sub-teams each providing service to a different client. The languages supported per client overlap with other clients. There are 15 different nationalities (covering 4 continents) in the team, which makes for an exciting mix of cultures and viewpoints.
Our team members have strong soft skills and are always happy to help each other. The same is the case with management; the teams are led in a very open and supportive way, with easy access to any of the team leads and the team manager.
About the Opportunity
The work that is expected of our colleagues is to help the employees of our clients with IT-related issues in their local languages. Our job is to gather information and try to solve the issues. If that is not possible we have the support of more technical teams that can take over the issue. The way we are in contact with the end-users is by telephone, email, ticketing tool, and chat.
Before our new-joiners will start working they will go through an extensive training program. The length depends on the experience new-joiners have and can take 2-6 weeks. This includes shadowing experienced colleagues. We take our time training our new-joiners for their future role and rather spend a bit more time on training to make sure the person is fully prepared.
Your Key Responsibilities:
- Level 1 IT support: Handling end-user calls and web queries via tools, phone, and email
- Documentation and detailed administration, logging of calls on the ticketing tool
- Delegation of problems that cannot be resolved on the first level to the competent Level 2 teams
- Guiding the user, own, and follow-up ongoing cases
- Maintaining and improving customer happiness level
Your Skills and Experience:
- Advanced or native in NORWEGIAN language and you have upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
- A university graduate - fresh graduates are encouraged to apply!
- A willing-to-learn demeanor
- Superb social skills – both written and spoken
- Flexible, multitasking, dynamic personality, great teammate
- Logical thinking, good problem-solving skills
- Open for working in shifts
We offer you:
- A workplace where you can apply your very good language skills in customer contact daily
- An organization driven by technology – We have a tremendous technology backbone
- Open, ‘can do’ team spirit
- Extensive skills training and development opportunities
- Attractive compensation package
- Current home office possibility and potentially hybrid model of working in the future
Interested? We are looking forward to receiving your application!
Om arbeidsgiveren
Cognizant is one of the world's leading IT services companies, redefining clients' business, operating, and technology models for the digital era. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Our unique approach helps clients envision, build and run more efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
