Build your dream job with NIO as a SERVICE ADVISOR
- NIO Norway AS
- Service Advisor
NIO was founded in November 2014 as a global electric vehicle company. The company has over 7,000 employees working across world-class research and development, design and manufacturing centers in Shanghai, Beijing, San Jose, Munich, London and six other locations. Our mission is to shape a joyful lifestyle by offering premium smart electric vehicles and providing the best User experience. NIO was listed on the New York Stock Exchange on 12 September 2018.
On 6 May 2021, NIO took its first step overseas by officially announcing its market entry into Norway. NIO will establish a full-fledged ecosystem encompassing cars, services, digital experience, lifestyle, as well as building a community in Norway.
We are now looking for talented colleagues to join us in this journey.
The role – Service Advisor
- Responsible for vehicle reception and delivery according to the NIO service standard
- Ensure delivery vehicle meets all service requirements
- Address any user’s concern with the highest level of response and attention (via emails, phone calls and attending to drive-in Users)
- Determine if technical solution can be resolved over the phone, or escalation is required
- Implement the standard service process based on the “one-stop service” principles of NIO for accident vehicles
- Communicate estimated completion time, provide regular updates and follow through on each User’s vehicle
- Continuously improve the service process in response to the customized service demands from Users
- Respond promptly with service requests and complaints from Users
- Responsible for Users’ final after-sales service satisfaction
- Work shifts may be required
You possess :
- Good service awareness and strong communication skills
- Preferably a college degree with an entrepreneurial spirit
- More than 2 years of work experience in the retail automotive service industry
- Willingness to learn new and innovative automotive technologies
- A valid driver’s license with a safe driving record
- Fluency in English and Norwegian (written and spoken)
If the above resonates with you, we would love to hear from you.
- 0655 Oslo
- Bil, kjøretøy og verksted
- Teknisk service
elbil, customer support, kunderelasjoner, nybil, bilsalg
|Sist endret||4. sep. 2021 18:00|