Customer Communication & Engagement Specialist

Want to work with one of the largest B2B communities in Europe?

We are looking for a Customer Communication & Engagement Specialist

Do you love engaging others and bringing a best in class customer experience? Using technology to boost engagement and communicate one to many? Get excited when you hear about content personalisation, trigger-based communication and data-driven marketing? Do you thrive off a fast-paced environment where you can help make an impact? Well this role might be for you!

Youll be working closely with our Head of Customer Communication & Engagement on various community projects. Responsibilities will vary from onboarding new companies to communities to optimising community programs - and providing support and guidance to our community colleagues. 

In this exciting position you will be part of an international, dynamic and highly skilled marketing organization.

About the team

Group Marketing & Brand team sets the overall strategy and direction for marketing, communication, and brand across the Visma Group. The team is interdisciplinary, meaning we combine our skills and knowledge to achieve the goals of Vismas companies and the Visma Group as a whole.

The Customer Communication & Engagement Specialist will be an integral member of the Marketing & Brand team. Not only do you work with your immediate colleagues on group level but also with community managers and other stakeholders across the many Visma companies in a number of countries.

Key responsibilities

• Participating in a virtual and international team with other community- and marketing professionals to help build, implement, and execute community programs to drive business results.

• Make sure we deliver an exceptional experience to all stakeholders who reach out to us

• Increasing internal awareness and knowledge around Vismas community strategy, best practices, etc.

• Contribute to making sure that our community platforms are tightly integrated/connected with our marketing ecosystem

• Build out programs focused on user community engagement together with other community resources

• Onboard new companies to Community, including project management, training and follow ups. Making sure the companies get a good start.

• Assist in training and mentoring other community professionals within the company.

• Provide other community professionals with customer communication & engagement best practices, including maintaining internal knowledge material.

• Documenting Community platform processes, programs and procedures.

• Create articles in internal communication channels to keep internal stakeholders updated and boost internal engagement

• Contribute to and manage new programs focused on improving the user experience

• Being part of platform development projects, involving testing together with QA resource

• Handle incoming requests from internal stakeholders 

• Improving the effect of using community technologies by constantly staying updated on new features and possibilities, for example on Khoros.

• Optimize customer communication & engagement processes together with other key resources by facilitating knowledge sharing and workshops.

• Consulting on usage of community technologies to help companies utilize the full potential of the platforms.

• Help resolve issues that are escalated, including technical product questions.

• Administration tasks such as handling invoicing, workshop preparations, meeting minutes etc.

We believe you have some of these qualifications

• Self-starter, ambitious, eager to dive in and get work done. The community field and technology world is changing rapidly, and we have to learn constantly to keep up.

• 2-3+ years of experience in a marketing role focused on customer communication.

• Experience using Khoros or other community platforms (HigherLogic, Salesforce, Influitive etc.)

• Bachelors degree, ideally in computer science, marketing or business.

• Working knowledge of community technology.

• Knowledge of current digital marketing trends and best practices on topics such as personalisation, cross-channel marketing, content marketing, data-driven optimisation of experiences, and sales enablement.

• Strong verbal and written communications in English (understanding one of the Scandinavian languages is an advantage).

• Organised with strong project management skills and comfortable working in a highly collaborative virtual team.

• Ability to build relationships with important stakeholders to achieve goals

• Team player and service-minded person

• Other technical backgrounds will be considered

We conduct background checks on relevant candidates through our partner Semac.

More information: helga.marie.auran@visma.com 

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