Are you our next global E-commerce manager?

Would you like to take our global e-commerce experience to the next level? bbhugme is growing fast and we are therefore looking for a passionate E-commerce manager with an excellent understanding of how to build a premium, high-quality online shopping experience to increase our global footprint.

As an E-commerce manager you will be responsible for the day-to-day management of our online stores (Shopify and Amazon), growing our D2C channels and driving results according to our set KPI’s. You will also be a key player to develop, optimize, coordinate and secure the overall customer experience across our global digital channels, platforms and -stores. This is a unique opportunity for someone who want to truly develop customer journeys - including search-, shopping- and CRM experience.

The E-commerce manager will play a key role in the company and will work across all teams to ensure the overall omni-channel approach. You will also initiate projects, coordinate and collaborate with external partners and consultants in various projects.

We can offer a great opportunity in a fast-growing company with an ambition to become among top 3 global brands in the pregnancy category. The right candidate would get a unique opportunity to build and grow our global e-commerce stores as well as develop and design global user experiences.

Your areas of responsibility will include:

Store management

• Day-to-day management of our website and online stores on Shopify and Amazon.
• Technical setup and site performance
•  Product data management and set up
•  Implement, edit, update and tag content on website
• SEO (technical & organic)
• Report & Track: Web analytics and performance
• Measure and monitor core KPI’s
• Project management: Plan, coordinate and align strategies, tactics and execution with teams, partners and consultants.
• Policies and regulation: Making sure that we are compliant and operate according to the latest policies and regulations.

Customer Experience

• Develop an in depth understanding of customer needs, requirements and pain points
• Systematically identify areas of improvement: Test, analyze and optimize accordingly.
• Input to content development
• Holistic and integrated approach through all channels.
• Develop personalized experiences through use cases, automation and flow design
• Web analytics and UX across all platforms
• Test new channels and areas of opportunity

CRM and automation

• Recruit and manage data base (incl. ensuring GDPR compliance)
• Develop and optimize automated flows and journeys, including newsletters.
• Plan, coordinate and develop communication with editorial team
• Track, test, measure, optimize

Requirements:

• 3+ years of experience with e-commerce / CRM and / or digital customer journeys
• Knowledge and experience with e-commerce platforms (preferably Shopify), Google analytics.
• Hands on focus with ability to execute and “get things done.”
• Analytical skills and a growth hacking mindset.
• Strong attention to detail
• Committed, independent, proactive and with a global mindset.
• Strong Team-player with great communication skills and the ability to take others with you.
• Passion for high quality brands based on Scandinavian values.
• Familiarity with Amazon (hands on experience is a plus, but not a requirement).