Customer Experience Department Manager

Are you looking for a dynamic, challenging and rewarding career in IT? Join one of the most exciting, fast growing and international technology companies in the market.

We are looking for a Customer Experience Department Manager to elevate our Customer Care teams and deliver World Class Service to our clients, helping them re-imagine and capture new digital opportunities with cutting-edge technology.

As our Customer Experience Department Manager you will lead daily operations of the department to ensure excellent customer support within SLA requirements. As a manager you will be responsible for the recruitment, training and development of team members. You will also report on key performance indicators and implement improvements of the customer journey.

Who you are:

• You are dedicated to driving customer satisfaction and loyalty
• You constantly look for opportunities to improve the customer journey
• You are a people-person who build strong relations, externally and internally
• You see potential in people and contribute to the development of team members
• You are data-driven and convert insights to improvements

Qualifications:

We believe that our new Customer Experience Department Manager, identify with the following qualifications:

• IT industry experience
• HR management experience
• Minimum 3 years of professional experience
• Higher education in IT/HR/Management

However, we could be wrong. At Cegal we encourage challenging the existing and we’re always open to discuss new ideas. Have we missed something? Challenge us!

Are you a Cegalian?

Our people and culture are the cornerstone of our company. We continuously seek to attract people who share our company values: inventive, courageous, passionate and balanced. Our workplace culture empowers people, embraces inclusivity and encourages new ways of thinking.

We believe diversity develops a creative and innovative working environment. Our people represent different races, cultures and backgrounds. But what they all have in common is drive, passion and engagement. These are the defining qualities of a Cegalian.

If you share our belief that these are the characteristics of a great work environment - you are a true Cegalian too.

Why Cegal?

• Exciting and challenging tasks
• Innovative and agile work environment
• International and diverse teams
• Career and growth opportunities
• Competitive salary and benefits

While all the above are great reasons as to why you would explore new opportunities, they don’t cover why exactly you should explore these opportunities at Cegal. The reason employee satisfaction is so high/our employees choose to stay, is our unique company culture.

At Cegal we recognise that work is about more than a competitive salary and career opportunities. It’s also about connecting people, building relationships and creating purpose.

That’s why our employees are engaged in our humanitarian organisation in local communities, our network of women in tech and our numerous social clubs. Whether you’re into golfing, climbing or wine tasting – you'll find Cegalians who share your passion.

Finally, we recognise the importance of work-life balance - because life is about more than work! At Cegal we value flexibility and we facilitate ways of working that fits each unique employee.

Does this opportunity trigger your curiosity?

Send us an application! We can’t wait to hear from you and explore a common future.

Application deadline: 13.06.2021

Location: Stavanger, Norway

About the hiring process:

We evaluate applications as we receive them and will interview candidates continuously to ensure that the process runs smoothly and efficiently for both you and us. Based on the Covid-19 pandemic, we will run the interviews both online and/or in one of our offices, with all necessary transmission prevention measures well taken care of.

Questions?

Please contact:

Evelyn Braut, Director of Cloud Customer Care

+47 99 23 36 22

Frank-Arild Normanseth, HR advisor

+47 905 15 239