Customer Service Engineer

We have a vacant position as Customer Service Engineer to join our experienced service team. The position will be based in our headquarters in Bergen. We take great pride in supplying our customers with advanced lithium-ion battery systems that have proven to be economical, safe and reliable in a range of challenging maritime and transportation applications. As a Customer Service Engineer you will play an important role in delivering service and support for our customers worldwide. The position requires the flexibility for short and long term travel on a regular basis. Onboard vessel experience is an advantage.

Job description:

• Provide remote and field service to troubleshoot and resolve issues at customer installations
• Participate in commissioning of our Energy Storage Systems and participate in the handover to end customer
• Create and update customer service tickets, ensuring sufficient documentation and final settlement
• Collect and analyze customer data for troubleshooting and monitoring purposes
• Perform remote service assignments for troubleshooting and upgrade and configuration of software
• Escalate and manage resolution of issues that require engineering resources
• Accurate and on-time reporting and documentation
• Participate in continously improving work processes, learning and knowledge sharing within the service department

Qualifications:

• Bachelor`s Degree in field of electronics or mechanical engineering and/or Technical higher Professional Degree (Teknisk Fagskole) combined with relevant work experience and Certificate of Apprenticeship
• Experience from the Marine Industry and knowledge of ship systems (electrical & mechanical) is an advantage. Other relevant experience will also be considered
• “Hands on” experience from installing and testing hardware in an industrial environment
• Proven troubleshooting and problem-solving skills applied to electrical/mechanical and software system
• Previous experience with maritime battery installations is an advantage

Personal skills:

• Well organized, with the ability to manage high workloads and prioritize
• Be able to work independently with minimal supervision
• Flexible and solution oriented, with high working standards
• Customer oriented and intercultural understanding
• Norwegian and English fluency
• Advanced digital skills

We offer:

• An exciting position within the fast growing Maritime Battery Industry Worldwide
• Be a part of a dedicated team with a common goal to powering a clean future
• International career opportunities within a fast growing company
• Competitive salary and benefits

We encourage candidates to submit an early application. Relevant candidates will be called for an interview on an ongoing basis.