GROUP SALES COORDINATOR - Finance Department

In 2019, Ticketer, the UK’s market leader in bus ticketing technology, joined forces with FARA, the Nordic market leader, bringing together two companies with a strong joint mission; to make travel easy. Over the next few years, we will be revolutionizing the transport ecosystem by enabling customer efficiency through operational insight, leading the way in local and national mobility and delivering first-class, frictionless travel experiences.

Together, the Ticketer Group is able to offer customers the very latest technology in intelligent transport ticketing, back-office software and passenger-facing apps, focusing on providing Real Time Information for use on board, online and on mobile to increase usage of public transport facilities. And today’s numbers are impressive, with our equipment on over 30,000 buses across Europe, over 5.5 million daily passengers using our ticketing system and with 3.5 billion tickets being issued in the UK alone.

We are at a very exciting stage of their growth with significant investments ongoing in new systems, processes, and products to capitalise on an already market-leading position.

We’re now looking for a Group Sales Coordinator to join us and partner closely with our Sales Leaders and Finance team to enhance the Sales end-to-end process and enable our sales processes to move faster. The role will suit a confident, ambitious and results-driven person, who is able to work in a fast-paced environment to deliver results.

Reports to:        Group CFO

Job Location:      Remote

Contract: B2B / employment

Main Responsibilities:

• Working with the Sales Leaders, assist to define, measure, analyze, and improve our sales processes - enabling standardization to reduce number of issues on invoicing and increasing sales team’s effectiveness
• In alignment with Sales Leaders and other support functions, administrate and lead the sales forecasting process
• Contribute to CRM and Recurring Revenue data integrity efforts. Find gaps/issues with data quality and proactively work with other functions, Implementation, Operations and Finance, to correct
• Proactively consume and analyze existing sales and market data in order to provide useful business insights to Sales Leaders
• Create and maintain reports which deliver rich insights into Sales movements which will help to inform on sales forecasting and impact
• Detect areas of lack of knowledge in internal processes to establish a training plan with full Sales to Cash team involved in the process.
• Empathize and understand business requirements from other support functions - especially Delivery (Implementation and Operations) and Finance
• Manage compliance with business controls across Sales organization

Skills required:

• Proven analytical skills (able to perform Trend Analysis, Root Cause Analysis, and other statistical analysis)
• Must have the skill to analyze and understand the end-to-end view and each component of the sales process and Sales to Cash process– i.e. see the full picture while also paying attention to detail
• Good interpersonal skills, proper written and verbal communication skills
• Proactive, with the ability to work independently (i.e. under little supervision) and driven by project results
• Process oriented, capable of designing, implementing and improving sales processes
• Creative and innovative, oriented to generate new ideas for improvement
• Must have the ability to handle large amounts of work and numerical data, focusing on finding solutions
• Must have the ability to handle short-notice requests with quick turnarounds
• Must be a well-organized professional (well structured)
• Must have a good knowledge of working on a project environment – e.g. with defined timelines, scope and limited resources

Knowledge and Experience required:

• Academic background in business, finance or similar
• 5+ years of experience supporting a business unit or business support functions
• Good knowledge of business management techniques and methodologies
• Advanced knowledge of MS-Excel and MS-Powerpoint
• Knowledge of business intelligence concepts and how to provide business insights
• Knowledge and work experience with Microsoft Dynamics are desired
• Knowledge of statistics, dashboards, trend analysis and similar is desired
• Project Management knowledge is an advantage
• Finance experience is an advantage
• Experience in Sales and/or Operations is an advantage