DO WORK THAT MATTERS

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.

Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That’s our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your health www.abbott.com

Field Service Technician Abbott Rapid Diagnostics AS

Responsibilities

• As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

• Assesses product needs in accordance with customer specifications.

• Conducts technical training and product briefing with customers, vendors and company representatives.

• Acts as local on-site representative to customer's organization.

• Always be fully updated on our existing products and coming ones with the regards of the technical information, updates, retrofits, software and maintenance.

• Always be updated and have the most recent documentation and have adequate access to necessary systems.

• Continually update and register in mandatory records/systems.

• Administer invoices, orders, received goods, repairs, RMA’s and retrofits.

• To develop and document new processes and optimize existing procedures when needed or necessary

• To be one of the main technical contacts in the Nordic med tech team externally for ARDx customers and internally throughout the Nordic organization regarding technical questions on all technical enquiries.

• To be of assistance for the sales staff and contract mgmt. in connection with tenders, unit sales and service contracts.

• Participate in any and all reasonable work activities as may from time to time be deemed suitable and assigned by the Service Manager.

Background and Experience

• High School certificate, Technical or healthcare education or a relevant higher education, with a focus on technical, product, market, healthcare or equivalent competence acquired through work experience and additional competencies in a highly regulated medical solutions industry (in vitro diagnostic and med tech).

• Preferable 2-3 years experience within a comparable position.

• Experience in establishing a “Best in Class” Shared Service Centre for Customer Service with a focus on continuous improvement and KPI’s.

• Demonstrated success in managing and coordinating a multi-skilled team in performance and productivity.

• Fluent in Norwegian and English language (Swedish and Danish language would be beneficial).

• Drivers license is a must.

What can we offer you?

Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.