Do you have strong commercial and analytical skills?

Customer Intelligence & Strategy Associate

Verisure Norway is seeking a talented, innovative and passionate Customer Intelligence & Strategy Associate to join our growing and successful Team. The role is based in Oslo and will report to the Product and Portfolio Marketing Director Norway and Nordics.

This newly created position with visibility and access to a broad range of senior stakeholders at Nordic and country level, transversally, and a unique opportunity to play a critical role and have a direct impact by providing expert and strategic advice to management and facilitate business decisions and strategy development.

The companys success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit. 

Strategic context and Value proposition

Verisure is the market leader in Norway with approximately 250 000 customers and has a long history dating back to 1991. The Norwegian company currently has revenues of NOK 1,3 Billion. The headquarters is located in Skøyen, Oslo, and has about 450 own employees and about 300 people working for Verisure Partners.

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go To Market and replicable business model for expansion into new countries. 

In this role you will have the opportunity to be a key influence on Verisures growth and organizational transformation goals with large exposure to all parts of the company, including the management team. The role also comes with significant opportunities for own development, both in Norway and internationally.

Verisure has a track-record of bringing on board high potential consulting talents who want to transition to the world of P&L ownership and successfully fast-track into leadership and business line positions.

Key responsibilities

The key responsibility of this job is to work across the different steps of the customer journey lifecycle to continue to improve the satisfaction, profitability and lifetime of our valuable customers.

Examples of day to day tasks

• Strategy and analytics: develop segmented strategy, goals, KPIs and approach per type of customer; understand attrition curves; develop an NPS improvement program, 
• Operations and implementation: review and adjust Retention policies, design, track and implement pilots, 

What we can offer

• A strong team consisting of both ex-consultants and Verisure veterans in a global, innovative company with rapid growth
• A young and inspiring work environment
• Significant opportunities for own development, both in Norway and internationally
• New, modern office space at Skøyen Portal (Drammensveien 211) including free access to top modern in-house gym
• Easy access with public transport and secured bike-parking

Location and organization structure

The role is based in Oslo and will report to the Product and Portfolio Marketing Director Norway and Nordics, Diogo Teixeira, former Bain & Company Consultant with a 6-year long track record within Verisure Group.

Do you have any questions to this position? Please contact Group Talent Acquisition Specialist Ulrika Tjärnqvist at +46 70 9842822 or HR Director Norway, Christine Bækkelund at +4790208958.

We evaluate applications consecutively.

Candidate profile

Experiences and Qualifications

We see this role as critical for the achievement of Verisures growth and organizational transformation goals.

Some of the other things we´re looking for are

• 1-3 years experience in consulting, business development, analysis or equivalent
• Master´s degree in Business, Economics or Engineering
• Previous experience in recurring revenue industries is a plus
• Proficiency in Norwegian and English, both verbally and written is a prerequisite
• Excellent computer skills with ability to handle and execute on tasks in Excel and PowerPoint. Experience in PowerBI, Alteryx or similar is appreciated

Competencies

• Structured, fast learner and solution oriented with a strong sense of responsibility

• Reliable team member with ability to produce work of very high quality on a timely manner, ability to prioritize and handle multiple tasks within tight deadlines
• Strong commercial and analytical skills to drive insights through metrics presenting conclusions effectively

• Agility - able to manage uncertainty and adapt to change with pragmatism. Knows how to get things done in ambiguous, executive settings
• Energy contributor, flexible, ambitious but collegial
• A match to our culture - high energy and flex, fantastic at communication and huge amounts of drive. Collaborative working is key!

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it´s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one anothers strengths, investing in and developing our teams capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

The Company

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 3.4 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 18,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

30 years of experience and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlos European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.

Our winning DNA

Everything we do is driven by our DNA.  Our DNA has enabled us to grow at a double-digit pace for many years and is setting us up to continue this journey.

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it´s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one anothers strengths, investing in and developing our teams capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.