Cognizant are looking for Service Desk Engineers for Bergen

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world!

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. For that we need qualified and motivated people. And this is where you come into the picture: this is your chance to be part of this success story!

We are now looking for Service Desk Engineers for an exciting client in Bergen. We offer you meaningful work and great career opportunities in a truly big, global organization!

Key responsibilities

• Handling end user calls, chat, email, Web Tickets
• Providing first level resolutions
• Ticket creation/Categorization / Prioritization
• Ticket escalation to respective Support Group
• Incident resolution and recovery
• Ticket Closure

Skills and experience Required

• More than 2 year’s experience in SD/IT support operations.
• Candidates earlier worked in technical contact/call centers in a voice support process preferable
• Troubleshooting skills on desktop and general desktop apps such as MS office, outlook troubleshooting, printer troubleshooting etc.
• Basic networking skills, troubleshooting skills on VPN connectivity, wireless routers
• Knowledge on active directory, troubleshooting skills and experience in handling O365, Exchange(Outlook) issues
• Troubleshooting experience using remote control tools
• Good communication skills, Customer service skills and customer management experience
• Good Analytical & Coordination skills are essential
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work during non-business hours as on-call support (Rotational basis)
• Basic understanding of Computers and Trouble shooting skills required.
• Customer service orientation and ability to work in a team
• Good interpersonal and communication skills
• Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
• Strong keyboard skills
• Ability to perform in adverse situations
• Fluent English and Norwegian are required