Technical Supporter to Home Appliances at Samsung!

Do you have experience in Home Appliances? Would you like to be a part of a highly dynamic company in a fast moving industry with many opportunities to grow and develop? Samsung is looking for their next Technical Supporter, maybe that is you?

About the role

Do you want to be challenged in one of the fastest growing brands in the world, focusing on design and innovation?

Everything at Samsung is driven by an unyielding passion for excellence and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As they have done for 70 years, they set the sights on the future, anticipating market needs and demands it can steer the company toward long-term success.

Samsung is now expanding their Nordic service organization and is now looking for an engaged and dedicated Technical Supporter to support the Home Appliance Division. The Customer Satisfaction organization is a strategic part of Samsung's business and responsible for ensuring and improving the service of electronic products sold in the Nordic region. In the position as Technical Supporter, your main responsibility will be to work with tickets from our Call Center for Home Appliance products in the Nordics.

You will be reporting to the Nordic CE Service Manager located in Kista, Sweden. Located in Oslo, Norway. Possibilities to work from other Nordics offices (Sweden, Norway, Denmark).

Job duties

You will be working with:

• Answer Support tickets from B2C Call Center agents regarding Home Appliance products like for example Washing Machines, Dryers, Cooling and Built in products

• You will review tickets and instruct our Call Center agents on the right way to handle the request

We are looking for

• Technical degree preferred, alternatively good track record
• Experience from working with service and support of Home Appliance is a must
• Good knowledge and understanding of both software and hardware of modern Home Appliance products
• Good knowledge in Microsoft Office applications
• Strong communication skills in English and knowledge in a Nordic language is a bonus

Skills and attributes:

• Good priority skills and judgment of situation urgency
• Short learning curve and ability to adapt and take initiative in unfamiliar situations
• Analytical with ability to tackle a problem by using a logical, systematic, sequential approach
• Exceptional ability in structured problem solving and innovative out of the box thinking
• Exceptional ability to take initiative, drive tasks and daily operations self –propelled
• Exceptional service mind towards internal stakeholders, partners and end-customers

We are looking for a person who has a genuine interest in consumer electronics and after-sales. You should be end-customer oriented and responsive to their business issues. To be successful in the role you need to be energetic and self-propelled with a short learning and the ability to find new solutions to complex problems.

Samsung is a dynamic company in a fast moving industry. In order to enjoy working with them you must be a person who appreciates a high tempo, constant change and have the ability to take own initiatives.

Other information

• Start: Immediately
• Work extent: Full-time
• Location: Oslo (Norway) or Kista (Sweden)

Contact information: This recruitment process is conducted by Academic Work. It is a request from Samsung that all questions regarding the position is handled by Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Client information

Samsung is a highly dynamic company in a fast moving industry, so there are many opportunities to grow and develop! In order to enjoy working with us you must be a doer and a person who appreciate tempo, change and take own initiatives. You need to be open to new ideas and new ways of thinking. No day is like the other here at Samsung, and we want you to be curious, to see the opportunity in fast and sometimes unexpected changes.

Samsung Nordics is a multicultural company with people from all over the world. This is one of our greatest strengths since it makes us a team with very varied knowledge and experiences. But despite our differences, we all have one thing in common – and that is our pursuit for innovation. We work to address some of the issues that society faces in the Nordics, and we believe that our innovative technology can be a force of good helping us with this.