IT Service Delivery


IT Service Delivery

What you can expect:

  • The Operation Expert is responsible for the service delivery, ticket management and problem management within the strategic and operational frameworks with the goal to deliver stable and performant IT service(s) to end users
  • You process requests and development of problem solutions and execution of operational tasks in the day-to-day business. Provision of support with the aim that the organization delivers stable and performant IT Services
  • You track, measure and resolve Incident, Problem, Changes incl. development support of the needed solutions
  • You provide operational support to the stakeholder according to the aligned requirements
  • You develop and maintain standard operating procedures and (depending on sourcing model) management of external parties and providers.
  • You ensure compliance with the standards, processes, Service Levels and requirements


What we expect:

  • You have at least three-five years relevant work or experience in IT Support
  • Experience of service delivery in global organizations
  • Technical and architectural expert knowledge
  • Knowledge of IT service management frameworks (e.g. ITIL®)
  • Experience in Leading (virtual) Teams
  • Basic knowledge of IT Information Security Management based ISO 27000 Series and BSI IT Grundschutz
  • Strong Background in IT Technologies.
  • Able to travel to other locations within the region at short notice (no more than 30% of role)
  • Good knowledge in written and spoken English as well as Swedish and Norwegian

Om arbeidsgiveren

We are one of the top three companies in the global market for access and security solutions. With around 16,000 employees we are at our customers’ side in over 130 countries. And whoever starts working with us can feel it right away: We are curious about people and always expect the best of them. Approaching new colleagues candidly and welcoming them with confidence – for us it is part of the culture that has made us successful for years. Trust is what deeply connects us at dormakaba And what makes a perfect start for your career with us.

1470 Lørenskog
Bygg og anlegg
IT drift og vedlikehold / Drift/Operations,
IT drift og vedlikehold / IT-support

Spørsmål om stillingen

Anders Birkeland
Head of IT
928 92 474
Følg firma
23 følger dette firmaet

1470 Lørenskog

Stort kart Hybridkart Flyfoto


FINN-kode 191937706
Sist endret 18. sep. 2020 16:11

Rapporter annonse