Trintech søker Support Consultant i Oslo

Principal Responsibilities

• Provide exemplary customer service by being prompt, efficient and playing a pivotal role in maintaining a positive customer relationship.
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
• Able to work with minimal supervision and still meet job requirements and deadlines.
• Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first communication.
• Properly document all actions taken to resolve inquiries.
• Filter and escalate inquiries as appropriate.
• Advanced troubleshooting and deductive reasoning skills to resolve application issues for multiple applications.
• Update our internal databases with information about technical issues, articles and useful discussions with customers.
• Share feature requests and effective workarounds with team members.

Skills & Requirements

• Degree in Computer Science, Business Information Systems or Accounting highly preferred.
• You work independently, have a responsible approach to your assignments and you are willing to walk the extra mile to keep our clients satisfied
• You are able to prioritise tasks and manage your time well
• Ability to communicate effectively with customers when discussing both technical and non-technical elements in Norwegian, Swedish and English language also preferred. 
• Ability to investigate technical issues independently as well as in teams.
• Finally, you enjoy interacting with clients and get motivated by finding good solutions to both more and less complex software issues