Service Delivery Manager
- Arbeidsgiver
- Thales DIS Norge AS
- Stillingstittel
- Service Delivery Manager
- Frist
- Snarest
- Ansettelsesform
- Fast
We are looking for a new Service Delivery Manager that will be responsible for the delivery of the performance obligations to the customer in accordance with the contract and ensuring customer satisfaction and fulfillment of service level agreements (SLA). We are seeking a motivated and structured manager with a strong focus on customer satisfaction.
Key Responsibilities
• Manage the delivery of the services during full duration of contract.
• Manage customer relationships to ensure customer satisfaction.
• Ensure SLA delivery to the customer, provide escalation support as needed.
• Coordinate service releases with Thales’s delivery teams and Thales’s suppliers, located in Europe.
• Supervise support engineers’ activities.
• Provide quotation support for operations.
• Manage the operations of service delivery projects by applying quality processes and project management tools and the reporting of solution activities and customer feedback.
• Perform change management control and achieve contract KPIs and communicate changes to the Production Engineer.
• Manage complex solutions that involve large revenue and critical or high-level customers.
You have
• Master degree in Computer/Electrical Engineering or related field (relevant experience can compensate for education).
• 5+ years of relevant experience from comparable positions in similar business.
• Experience with overseeing project scope and requirements.
• Experience with SLAs and change management.
• Experience with customer relationship management and people management
• Experience on ITIL foundation, practitioner, service manager and practitioner release and control certifications.
• Strong communication skills.
• Fluency in Norwegian and English.
We offer
• Diverse and inclusive work-environment.
• International company with high competence.
• Opportunities to grow and develop.
• Competetive terms of employment.
Om arbeidsgiveren
Thales Group employs over 80,000 employees in 68 countries. As one of the world’s largest industrial competence centers, Thales develops business-critical systems and solutions for defense, aviation, aerospace, transportation, security and identity management. Our products and systems help secure people, infrastructure and nations. Thales delivers secure and robust defense and security communications systems that adapts our technological knowledge to the needs of individual citizens, companies and national interests.
In Norway, Thales work across all business areas within defense technology, signaling and traffic management systems for rail transport, helicopter simulation and digital identity and security. Thales has become a trusted partner with both the military and civilian arms of the government. Thales has been located in Oslo for more than 100 years, and in Stavanger since 2016. Thales DIS Norge, where this position belongs, is the current and future provider of the Norwegian passport and ID Card.
- Sektor
- Privat
- Sted
- 0377 Oslo
- Bransje
- Politi og sikkerhet,
- IT
- Stillingsfunksjon
- Ledelse,
- Koordinering,
- Teknisk service
Nøkkelord
customer, service, management, changemangement
Spørsmål om stillingen
- Kontaktperson
- Helene Olsen
- Stillingstittel
- HR Partner
0377 Oslo