Passionate about cars and delivering exceptional customer service in Moss?

Our small but growing Service Centre in Moss is looking for an additional Service Advisor to compliment its existing successful team. 

This position requires a high-level customer and employee interaction, so the ideal candidate will have the ability to provide an exceptional level of customer service. This position is located at our Service Centre; however, the role will require travel as needed and directed by management.  If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
• Return missed phone calls, email in no more than 5 minutes.
• Determine if technical solution can be resolved over the phone; escalate immediately to the Supervisor / Service Manager to provide immediate attention.
• Accurately record issues and data into Dealer Management System. Attention to detail critical.
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Perform detailed daily record keeping and reporting.

Requirements

• Evidence of exceptional ability in a similar field.
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• Ability to follow oral and written instructions with attention to detail.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
• Willingness to learn new and innovative automotive technologies.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
• Ability to work in a team-based environment and achieve common goals.
• Dealer Management System(s), Outlook, and MS Office.
• Must have and maintain a valid driver’s license and an acceptable and safe driving record.