Onsite support oppdrag for operatørselskap

Onsite IT Infrastructure Analyst

Purpose:

The Onsite Support Analyst is responsible for providing second level desk side support for the Norway onshore sites.

Accountability & End Result:

Onsite IT Infrastructure team is responsible for delivering a wide range of IT services and support directly to business customers at several sites. The work scope includes PC, printer, peripherals and applications support.

Assigned roles, responsibilities, procedures and other:

• Manage incidents in ServiceNow; second level support within agreed SLA
• Carry out installation, movement and recovery of PC and related hardware and software
• Undertake project work as required
• Identify and communicate new and upcoming work requests.
• Fulfil all duties of the site on-call rota, including but not restricted to, being available for out-of-hours on call work on a periodic basis.
• If requested, travel to other onshore sites, offshore installations and drilling rigs to perform support and installation duties.
• Demonstrate good discipline for creating and managing documentation in our file systems or knowledge centre database.
• Consultancy; Troubleshooting / third level support; Customer liaison; Problem / resolution management

• High school [videregående] graduate or equivalent (certificate of apprenticeship [fagbrev] or documented competency qualifying for higher education/university studies
• Has experience supporting Microsoft Windows client computing in a corporate Microsoft environment, with hands on support experience of the following being an advantage:
  • Office 365 Applications
  • MFD printing hardware
• Has understanding and experience of troubleshooting using basic TCP/IP tools
• Be service and customer focused
• Demonstrates the ability to sustain a workload of several tasks simultaneously demonstrating good time management skills
• Be creative in crafting new solutions and enhancing existing solutions to the service that the team delivers.
• Whilst following established processes, work co-operatively with the other members of the group and with other groups as necessary.
• Assist other team members where necessary providing support, advice, expertise, and backup
• Be fully respectful of, and adhere to the company safety and ethics policies.
• Project management;
• Customer facing skills; Problem management / resolution;  Strong on Documentation;
• Systematic approach to problem solving; follows processes and procedures;
• Team player; Communicator;
• English Language competence, both written and spoken
• Strong interpersonal skills with ability to maintain positive relations with personnel inside and outside the IT team
• In depth knowledge of IT processes and procedures, global and local
• In depth knowledge PC technology and support
• Strong general IT infrastructure knowledge and hands on ability