Utløpt

Wanna work with the coolest Scandinavian eCommerce players?

Arbeidsgiver
Lipscore AS
Stillingstittel
Customer Success Manager
Frist
Snarest
Ansettelsesform
Fast
Bli kjent med LIPSCORE AS

Would you like to help the most exciting Norwegian and international eCommerce players grow their business on transparency and customer trust? 

Lipscore.com is a Norwegian scaleup delivering the highest performing software for handling customer reviews in the world. With major Norwegian eCommerce players like Telia, Jernia, OneCall, Kid already on board, we’re in a dynamic local and international expansion phase and we need you - smart, well-organized and people-oriented Customer Success Manager, to take care of our current and new customers. 


Your role at Lipscore:

You will own the end-to-end customer onboarding and success processes, which means among other things:

  • Smoothly walk new customers through the onboarding process - coordinate the implementation process and testing, conduct online or onsite product training and guarantee seamless customer experience.
  • Keep your finger on the pulse, making brief and detailed checks of customer’s results, preparing recommendations for improvement and making sure they’re getting maximum value from our software.
  • Arrange Customer Story meetings to learn about the customer’s experience with our software.
  • Offer existing customers new features which can increase their profits from using our software.
  • Build and maintain good relationships with each customer, continuously assist them via email, phone, video calls and meetings, monitor their level of activity and satisfaction to guarantee long-lasting cooperation and prevent churn. 
  • Continuously improve the onboarding and success processes.


These will make us a great match:

  • Experience from B2B Customer Service or Customer Success positions, ideally within Saas
  • Proficient formulation in English and Norwegian
  • Great people skills
  • Genuine sense of ownership and responsibility
  • Ability to juggle multiple tasks and keep track of a number of customers at the same time with help of digital tools
  • Efficiency in both individual work and cooperation with the (awesome!) team 
  • Good vibe, good heart, open mind and can-do attitude
  • Knowledge of digital marketing tools will be a big plus!
  • Openness for additional administrative and marketing tasks

And if by any chance you are also a fan of dry jokes, bad puns and black coffee, you will fit in perfectly :) 


What we offer:

  • Competitive salary
  • Reasonable level of working-hours flexibility and home office
  • Possibility to become a shareholder in the company
  • Subsidized lunch in an awesome canteen
  • Private health insurance
  • Fantastic and ambitious colleagues and a future-oriented, cool product to work with!


Formally speaking:

  • Start date: 2nd of November 2020
  • Full-time commitment
  • Core office hours 9:00-15:00


How to apply?

Please send an application with a link to your LinkedIn-profile and a short cover letter explaining your relevant experience and motivation to work with us. We can't wait to meet you!

Om arbeidsgiveren

Lipscore is a platform for customer reviews and we handle everything that has to do with this for companies such as Telia, OneCall, Jernia, Kid Interiør and a whole range of other Nordic online stores. Our largest customer is Elisa.fi, Finland's largest telecom company and we have customers in Norway, Sweden, Finland, Germany, and the UK.
Your job is important - not only for our growth but for the businesses and consumers all around the world. Our mission is to guarantee the authenticity and proper volumes of online reviews so that shops can improve their offers based on customers’ feedback, while shoppers get access to real user reviews and make confident and informed purchases. Effect: less crap being sold and bought, eBusinesses increasing profits on transparency and quality, and more valuable interactions happening between sellers and shoppers. And joining us, you can be a driver of this change.

We are a nice bunch with high ceilings, low shoulders, and jovial style! There is a very high focus on performance and customer satisfaction but the most important for us is that we look forward to coming to work and that we work with cool people :)

Nettverk
LinkedIn
Sektor
Privat
Antall stillinger
2
Sted
Storgata 3, 0155 Oslo
Bransje
Internettbaserte tjenester,
IT - programvare,
Markedsføring og annonsering
Stillingsfunksjon
Koordinering,
Kundeservice

Nøkkelord

customer success, customer onboarding, customer service, customer relations management, customer relations

Spørsmål om stillingen

Kontaktperson
Alina Wojslaw
Stillingstittel
Head of Customer Success
Nettverk
LinkedIn
Følg firma
21 følger dette firmaet

Storgata 3, 0155 Oslo

Annonseinformasjon

FINN-kode 177280629
Sist endret 16. sep. 2020 12:08

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