Technical Lead, After Sales & Service

The After Sales & Service Department serves 100+ customers worldwide to ensure reliable flow of hydrogen production and optimized performance on the delivered equipment. We are offering services as, but not limited to; troubleshooting during operation, service and maintenance programs, technical inspections, part replacements and spare part management.

We are in a need of a Technical Lead who will have the overall technical responsibility in the After Sales & Service Department.

Your areas of responsibility will be to:

• Have the overall technical responsibility for the After Sales & Service Department
• Have the overall overview on status and performance of Nel Alkaline hydrogen equipment at our customers sites
• Proactively give customers support and technical advice during operation
• Collect status and performance data from our customers plants and maintain our related status data library
• Lead improvements projects for After Sales & Service such as Online Monitoring, Cloud based operational data library or digitalization of archive
• Give input to internal product improvement programs
• Be able to fill the role as Project Manager for After Sales & Service projects

Experience:

• Experience from technology or project organizations with strict requirements for HSE, quality, precision and workmanship
• Experience from technical project management
• Experience with leading technical discussions and negotiations with clients
• Experience with managing international customers and have a cross cultural mindset

Education:
Bachelor/master or relevant technical education/experience in Computer Science/IT, mechanics, electrical, process or automation.

Personality:

• Be service-minded and solution-oriented with the ability to see potential for improvement
• Take initiatives, be analytical, systematic and independent
• Be easygoing and a strong team player both towards internal and external customers
• Have a strong problem-solving mindset to effectively support customers needs and also challenge existing solutions with new perspectives
• Be able to work systematically, analytically and independently in a hectic and changing environment
• Be proactive, tidy, accurate and have a positive attitude
• Good communication and collaboration skills
• Fluent English and Norwegian oral and written skills.

Opportunities:

• An international, demanding and fun environment
• Career opportunities and training in different fields
• High degree of personal development and responsibility
• Highly qualified co-workers who are more than willing to share their knowledge and experi-ence
• Help save our planet with clean energy in a fast-growing market
• Work in a truly international and fast-growing company with a lead position

Traveling must be expected - The position reports to After Sales Director

We offer

• Good development possibilities in a growing company
• Positive and good working environment with highly skilled colleagues
• Good insurance and pension schemes