We are looking for Technical support for our customer success team.

We are looking for Technical support for our customer success team.

As a member of our customer success team, you will be working closely with our product teams to help solve problems for our internal customers. You will work in a team that handles a range of internal solutions, including our Advertising products and our Data Platform. The team is part of the shared products and technology organisation of Schibsted, creating products that are used across all of the Schibsted brands.

Our customers are mainly Schibsted brands across Norway, Sweden and Finland. This includes companies like Finn, VG and Aftenposten in Norway, and Blocket, Aftonbladet and Svenska Dagbladet in Sweden. We also have some additional customers in other European countries, so we need an easy going person that thrives working in international environments.

To succeed in this role, you need to combine technical competency with communication and problem-solving skills. A key to our success is that we are service-oriented, motivated and competent colleagues that enjoy helping and solving problems for all the different teams across Schibsted.

The colleague we are looking for is a person who has experience with support work and enjoys resolving technical issues. The position will be located at our great offices in Akersgata, Oslo.

Responsibilities

• Help onboard new sites to our products
• Responsibility for our daily support service by solving support tickets and following up on tickets delegated to other team members
• Documenting all support cases and making sure this documentation is available throughout the organization
• Reporting on our support status at appropriate intervals to our tech leads and flagging any cases that need closer attention
• Improving and developing our internal documentation (our ”Wiki”) in order to minimize our future support needs
• Handle third-line support communication, either with end-users or other Schibsted clients
• Following up all incidents that require manual attention
• Acquire a thorough understanding for our platforms from both a user’s perspective and our client’s perspective
• Working closely with both our technical developers
• Be a contributor to the development and improvement of our products

Profile

• Service minded and a good problem solver
• Easy going, structured and comfortable with dealing with numerous cases and tickets, without losing anything out of your sight
• Excellent communication skills, both English and Norwegian or Swedish, written and spoken
• You enjoy a busy and ever-changing workday
• Interest in technical issues and experience with technical support

For questions about the position, please contact Linda Grødahl. E-mail: linda.grodahl@schibsted.com