Utløpt

Service Delivery Manager for Nordic & Groups

Arbeidsgiver: Hurtigruten AS - Hurtigruten Pluss AS
Stillingstittel: Service Delivery Manager for Nordic & Groups
Frist: 21.07.2019
Ansettelsesform: Fast

Service Delivery Manager will coordinate the sales teams of specific market. You will be working closely together with Team Leaders and the different teams in your market motivating them to reach all targets and meet all service objectives and standards through effective performance management of a team.The position will be based in Tallinn.

Tasks

Responsible for managing department workflow to ensure KPI's and goals set by the service delivery agreement are achieved
Coordinates and executes business review meetings with market representatives
Supports and proposes ideas for different sales initiatives
Tracks area targets and reports the findings to the Head of Operations and local markets to improve efficiencies and quality, while also being involved in daily operations
Sets up motivational activities for the team leads and sales teams
Creates a solution oriented, motivational and pleasant working environment for the employees, encourages teamwork
Participating in crisis training and on-call support when required
Taking part of different ad-hoc activities and projects
Together with the teams continuously working with improvement processes

Qualifications

Fluent in English and Norwegian language
A degree in relevant area of business and preferably minimum 2 years leadership experience is required (can be replaced with relevant experience)
Strong customer service experience, communication and listening skills
Enthusiastic leadership style with positive attitude and flexibility
Understanding of Call Centre operations
Computer literate - having sufficient knowledge and good skills to be able to use computer/programs for analysis and presentations

Education

College / University, Bachelor's degree
Sales / Marketing

Language

Norwegian
English

Personal qualities

Able to target and achieve results, show energy and react to opportunity
Work systematically/efficiently, handle distractions and interruptions
Able to support change, encourage innovation and new ideas, handle pressure, adjust to meet changing needs

We offer

Full or part time (%): 100%
Opportunity to experience a truly international working environment and develop your own career path
Competitive salary and benefits, 6 additional vacation days
Friendly, positive and fun atmosphere
Modern and comfortable office with gym and sauna in Kadriorg
Different team and company events (Christmas party, Summer days, Health month etc.)
Possibility to visit our ships in Norway, friends and family discounts

Om arbeidsgiveren

Hurtigruten has operated in international tourism since its establishment in 1893. The combination of local transport and tourism with its 11 ships in year-round route along the Norwegian coast creates today authentic experiences for guests from all over the world. The explorer ships MS Fram, MS Spitsbergen and MS Midnatsol sailing Hurtigruten the world's most coveted polar destinations like Spitsbergen, Greenland and Antarctica. Hurtigruten also operates hotels and arctic adventure activities on Spitsbergen through Hurtigruten Svalbard AS.

The Group Centre is located in Tromsø, but the company also has offices in Kirkenes, Oslo, London, Hamburg, Paris, Tallinn, Seattle and Hong Kong. Hurtigruten is one of Norway's strongest brands, and is a spearhead in Norwegian and international tourism. The group has 2,500 employees and a total revenue in 2016 of 4.4 billion NOK. The company can offer exciting opportunities within a number of fields - both on land and at sea, in Norway and abroad. Read more...

Sektor: Privat
Sted: ., 0150 Oslo
Bransje: Reise og turisme
Stillingsfunksjon: Kundeservice,; Salgsledelse,; Markedsfører,; Salg