Sales and Service Manager

itslearning is searching for a Sales and Service Manager to fulfill a full-time position at their Bergen, Norway office. The Sales and Service Manager reports to the Managing Director of itslearning, Norway and is a member of the Norwegian Management team. The Sales and Service Manager leads a team of customer-facing consultants, trainers, integration specialists, and support professionals who have collective responsibility for the implementation and long-term success of the Norwegian customer base. Achievement will be demonstrated by exceeding customer expectations and earning high marks across the following measures: user adoptions, feature adoption, customer satisfaction, retention, reference-ability, and service revenue. 

Job Description/Major Responsibilities:

• Create a team and culture that engage itslearning's customers and users to utilize itslearning as their main digital platform
• Build competence and vision for pedagogical use of technology in a school district
• Employ and engage a professional sales process
• Achieve service revenue and upsell targets by developing, selling, and delivering training and professional development service practices to existing customers
• Develop strong relationships with a strategic subset of itslearning's customer base by taking a hands-on approach and being present and visible at these accounts on a regular basis
• Establish a close collaboration with the team to jointly ensure high customer satisfaction

Required Qualifications and Experience:

• 5+ years of experience in a leadership position
• Ability to drive and inspire a team
• Strategic mindset with a focus on customer success 
• Strong commercial ability
• Great attitude – smart, creative, visionary 
• Understanding of Technology/Integration concepts
• Excellent communication skills
• Required language fluency:  English and Norwegian
• Bachelor's Degree or higher

Please include an English version of your CV when applying