Do you want to be part of fulfilling customers dreams? Come and join Customer Fulfilment!

The Service Fulfilment operations function within Customer Fulfilment is responsible for operational excellence, performance and development of the fulfilment of affordable core services, resulting in a relevant, effective and sustainable service offer to perform with the customer needs in focus. 

IKEA in transformation 

People will experience a new IKEA in 3 years from now. We will grow, be closer to where people are, go fully digital hand-in-hand with services, become circular, and take a stand on equality. To secure growth, we need to change. We are now building the new organisation within Customer Fulfilment. Do you have the experience and competence we need to meet our customer expectations? And have a desire to build the new IKEA? If so, we promise exciting days in a company that is changing and transforming for the future.  

ABOUT THE JOB 

You will contribute to the operations and development of the Service Fulfilment organisation with a customer-centric and collaborative approach. You will focus on delivering results with high sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. In this role you will build extensive subject matter expertise and offer advice to business leaders within Service Fulfilment processes. In this way, you will contribute to the development of business and people and implement, assess standards, guidelines and policies. 

You will be: 

• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market 
• Responsible for creating performance reports to enable high performing daily operations and an efficient distribution network   
• Contribute to development of existing and new service partners through trainings in relevant IT solutions and work procedures 
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts 
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis 
• Contribute with both knowledge and expertise to optimal multichannel development and tendering activities  
• Contribute to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment  

ABOUT YOU 

You enjoy applying tactical and operational thinking for analysing business opportunities from customer/market perspective. You find inspiration in business challenges and do not hesitate to propose and drive change initiatives. To improve business with focus on customer satisfaction comes natural to you. You have proven analytical and numeric skills and the ability to identify required actions. You find energy in handling large amounts of data, using excel as your main tool.    

You work in a structured way and respond to business and customer needs by providing effective solutions. You have a natural focus on quality and the capability to complete the work according to procedures and quality standards in timely manner. As a person you draw energy from collaborative work and feel confident in influencing others within the own area of expertise by using communication skills and argumentation.  

And – of course - you share our passion for customer centricity and the vision of creating an everyday better life for the many!  

At IKEA, we see diversity and inclusion as obvious. This is deeply rooted in our values and the way we work. We have, among other things, a goal that the gender distribution in our management groups should be 50-50 by 2020. Now we need more women in Customer Fulfilment, and we therefore encourage women to apply for this position.  

WANT TO APPLY? 

We appreciate your application as soon as possible, but please no later than 04.03.1019.   

We are eager to establish our new teams in Customer Fulfilment and will start with the interviews during the application period.  

If you have questions, please contact teodor.backstrom1@ikea.com.  

Warmly welcome with your application!