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Solution Advisor Customer Experience 

Welcome to an experience economy, where great experiences drive customer loyalty. Experiences create up-sell and expansion. They drive employee engagement and build brand quality. They lead to improved retention, referral, and ultimately, greater shareholder value.  Whether it is about a customer, product, employee, or brand – it is critical for employees individually, and for SAP collectively, to have a richer, more immediate and more salient understanding of the quality of an experience.

SAP Customer Experience (CX)

Gives customers a seamless experience at every stage of their journey with SAP CX, our suite of five industry-leading cloud solutions. SAP CX is the fastest growing business unit in SAP and with several big acquisitions have one of the markets most complete portfolios to help companies provide superior Customer Experiences 

What are we doing at SAP CX

One customer. Many journeys. Infinite possibilities. At SAP CX, we provide the world’s leading omni-channel customer engagement and commerce solutions. SAP CX is all about redefining customer engagement to deliver exceptional customer user experience via:

• State-of-the-art customer data management (next generation CRM)
• Real-time context-driven marketing tools
• Unified commerce processes for every touch point, channel and device 

Do you want to be a part of redefining the customer front-office experience?

For our office in Lysaker we are now searching for a Solution Advisor to join our team in Customer Experience

ROLE DESCRIPTION:
The Solution Advisor Customer Experience possesses advanced/expert level knowledge of SAP CX and partner software solutions and participates in sales cycles as a member of the virtual account team in support of the sales account strategy. 

A SAP CX Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations and follow-up discussions. The Primary role of the Solution Advisor Customer Experience during an active sales cycle is to gain acceptance from the customer that SAP CX solution can solve the customer’s problem and is the right choice over the other competitive offerings. During these cycles they often take on the role of a Solution Captain. In addition to deal support, a Solution Advisor collaborates with sales and value engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.

REQUIREMENTS

• 3+ years of presales experience or equivalent
• 3 -5 years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job
• Demonstrates 5-7 successful engagements leading small teams on small-mid-sized deals
• Expert knowledge/expertise on end to end processes/solution matching
• Experience in sales and sales processes
• Excellent presentation and communication skills
• Fluent in English and local language
• Bachelor equivalent