We are looking for a Customer Service Representative

Danfoss is looking for a Customer Service Representative with a positive and enthusiastic mindset to join our Customer Service team at our office in Skui. During February 2024 we will move to our new location in central Sandvika (close to Sandvika train and bus station). Here you will be a part of the Northern Europe Customer Service team.

This is an exciting job where you will have the possibility to influence our customer satisfaction and cooperate with Danfoss colleagues all over the world. We will offer a solid on-boarding for you to be successful in your role.

Come and join a team where we value teamwork and knowledge sharing in an environment where everyone feels engaged, respected and excited in their work.

This position requires you to be onsite at our office (min. 3 days per week). Travelling is not required in this position.

• Be responsible for the whole end-to-end customer experience
• Keep a close dialogue with customers over phone or email to understand their needs and expectations
• Process orders through SAP system and ensure delivery to agreed dates
• Identify, investigate, and resolve logistic issues and complaints
• Ensure timely response and quality resolution of inquiries
• Be proactive and ensure we are staying ahead of our customers’ expectations

To succeed in this position, you have an excellent customer service mindset combined with technical and commercial understanding. Further more we believe the ideal candidate possess the following skills:

• Usage of different IT tools and systems.
• You are an excellent team player willing to contribute to achieve team targets and you believe that pulling in the same direction is of benefit for the entire organization.
• You can work well under pressure and with deadlines. You seek opportunities to improve efficiency and reduce waste in our processes. You have a sense of urgency, while you understand the value of deliver excellence in the details.
• Previous experience of working in Customer Service environment or with similar tasks in sales and distribution or logistic context will help you get started, but it’s not mandatory. It’s beneficial if you have SAP and/or SalesForce experience.
• On a more personal note, you have a proactive and solution-oriented mindset. You genuinely appreciate the interaction with other people. You are open for development and improvements to ensure best in class performance.
• Write and speak Norwegian and English fluently. Speaking and writing either Swedish, Danish, and Finish would be considered an advantage.

For further information about the position, please contact our Regional Head of Customer Service, Annette Trosborg, via email, atr@danfoss.com. Or Recruiter, Simon Bülow, via email, simon.bulow@danfoss.com.

Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted. The position will be closed down once we have found the right candidate.

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. Even if you do not check all the boxes in the job-ad, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

We are excited to offer you the following benefits with your employment:

• Bonus system
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

 This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.