Microsoft Dynamics CRM Functional Analyst
- Arbeidsgiver
- Sector Alarm
- Stillingstittel
- Microsoft Dynamics CRM Functional Analyst
- Frist
- 19.08.2018
- Ansettelsesform
- Fast
- Work with our business users to understand issues and help resolve them
- Build and maintain relationships with our key business stakeholders in order to identify defects and improvement opportunities
- Summarize and highlight important enhancements and proactively identify risks and business issues
- Carry out testing of incidents & enhancements
- Provide training on new functionality/features deployed
- Continually consult with the users to get the most out of the CRM solution, in line with best practice
- Provide CRM support to colleagues across Sector Alarm
- Manage the progression of CRM related incidents and escalating where necessary
- Determine the cause and solution for incidents and documenting them
- Fulfill the different CRM service requests published in the IT Service catalogue, such as dashboard, advanced finds, charts, templates, and dialogues
- Document new processes to be implemented and maintain a process knowledge base and their relationship
- Responsible for managing on demand process lifecycle
- Experience or exposure to Microsoft Dynamics CRM
- Knowledge of Microsoft Dynamics data structure
- Knowledge Microsoft Dynamics basic administration - views/workflows
- Practical experience of managing, processing, analyzing and reporting on business data.
- Strong analytical skills with the ability to interpret data, identify trends and communicate this to colleagues at all levels.
- Good planning and design skills to anticipate future changes and minimize future workload
- Effective communication and problem solving skills.
- An enthusiastic team player who demonstrates reliability.
- Strong troubleshooting techniques, basic SQL and database knowledge
- Sektor
- Privat
- Sted
- Vitaminveien 1a, 0485 Oslo
- Bransje
- Politi og sikkerhet
- Stillingsfunksjon
- IT drift og vedlikehold / Drift/Operations
Spørsmål om stillingen
- Kontaktperson
- Frank Rygg
- Stillingstittel
- Group HR & Recruitment Specialist
- Telefon
- 47 30 71 80
- Kontaktperson
- Line Sorkness Molland
- Stillingstittel
- Group HR & Recruitment Manager
- Telefon
- 92 40 24 03
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Vitaminveien 1a, 0485 Oslo