Design Researcher

Design Researcher

Company: Laerdal Medical
Location: Stavanger, Norway

Intro

Are you interested in working on cutting edge solutions that can help save lives? Are you passionate for user-centred design and great user experience? You could be our new design researcher!

The job

As a design researcher at Laerdal, you will work in the intersection of education and healthcare, and work on integrated physical products, digital products and services. You will be involved in all stages of the design process, from early phase user and market analysis, ideation and concept development, detailed design and specification, to final product testing and validation. Everything we do happens in close loops with our users: Nurses, paramedics, doctors, medical instructors and others. You will work in an energetic and cross disciplinary team and have a solid and award-winning design group for support. The design researcher role will:

• Scope, plan and conduct design research activities.
• Apply design research methods such as interviews, observation, diary studies, surveys, focus groups and workshops.
• Develop relationships with partners, health care experts and end users.
• Document and synthesize learnings, visualize and presents insights and opportunities.
• Facilitate co-creation processes for early concept development. Participate in creating experience prototypes for concept testing.
• Create validation plans and protocols, conduct the validation activities with customers.
• Monitor customer feedback and suggest improvement activities.
• Create service blueprints and customer journeys to understand, improve and implement coherent and seamless customer experiences.

This role is within the Laerdal Patient Care business unit, working towards helping save lives by reducing medical errors. Medical errors are estimated to cause between 100.000 and 250.000 deaths annually in the US alone, thus likely several millions on a global basis. We mainly address this through simulation training, but in the future, this could be all sorts of educational products and services. These videos give you an idea of the type of training given with our offering today:

https://www.youtube.com/watch?v=zApEqxXNZQw

https://www.youtube.com/watch?v=owqdQWMZVek

You

You are a motivated and experienced Design Researcher or a Service Designer. You have the design process as an integral part of everything you do, and you are able to engage others in your work methods. You have:

• Bachelor’s or Master’s degree within Design Research, Social Sciences, Service Design, Design Strategy, Industrial Design, or Interaction Design.
• Minimum 3 years of experience in design research.
• Ability to work independently; self-starter and skilled design lead.
• Profound experience in design methodologies.
• Experience working in teams developing product service solutions, hardware and software.
• Strong visualization, presentation and communication skills.
• Fluent in English, written and spoken.
• Flexibility to travel globally around 20% of the time.

Application Details

Laerdal Medical offers competitive and flexible working conditions. Start date: As soon as possible, no later than September 1st 2018.

If you have questions related to the position, you can contact Bram van Krieken, Senior Industrial Designer in Laerdal Patient Care business unit, by email Bram.van.Krieken@laerdal.com.

Application with CV and design project examples / portfolio should be sent to HR@laerdal.no as soon as possible. Application deadline is June 15th 2018.